If you’re selling items on Facebook Marketplace, it is crucial that you understand how shipping works – it can be both time-consuming and confusing otherwise!
Shipping costs can either be covered by the buyer or seller depending on how your listing was set up, although using Facebook Marketplace’s pre-paid shipping label service makes things simpler since Facebook will provide it automatically.
How it works
Facebook isn’t just a place for sharing photos with friends and making connections; it has also evolved into an ecommerce platform that enables sellers to ship items nationwide. Recently introduced is this shipping feature which makes products from sellers throughout the country available to buyers as well as providing opportunities for resellers to expand their business by offering shipping solutions to a wider audience.
Shipping options can be easily added to your Marketplace listings quickly and effortlessly. Simply click “Shipping Options” when creating a listing and choose the service and price you would like to offer, adding any notes about estimated delivery timeframe or estimated arrival date as applicable. However, please be mindful that some products may not qualify for shipping so make sure to review any relevant rules and regulations prior to selling on the Marketplace.
Once your item is sold on Facebook Marketplace, a payment notification will arrive with it. From here you have two options for shipping: either create a prepaid USPS or UPS label from this notification or choose your own carrier – but whether or not this option is chosen it is always important to weigh your package beforehand so as to prevent overpaying for shipping fees.
Once the item has been delivered to its purchaser, mark it “shipped” on Facebook Marketplace to receive payment. Your payout should arrive within five business days after receiving delivery confirmation; 5% selling fee will be deducted from each payment made to you.
Not only should you aim for maximum profit from shipping charges, it is equally essential that buyers receive outstanding customer service from you. This includes responding promptly to all inquiries and providing tracking information as soon as possible – providing your customers with an enjoyable shopping experience on Marketplace.
Shipping options
Facebook is consistently adding features to its on-platform shopping tools, such as Marketplace shipping. This new feature enables buyers to search items with specific shipping costs while sellers add prepaid labels for buyers’ listings – expanding the pool of potential buyers and encouraging more eCommerce activity on Facebook. Depending on seller preferences, they may choose between charging customers directly for shipping costs or having Facebook take a deduction out of sales proceeds for payment of shipping expenses.
First step of selling items through Facebook Marketplace is creating a comprehensive listing. Be sure to include information such as condition, size and color details for the item being offered as well as competitive and fair pricing that attracts more buyers – this will increase chances of quick sale!
As soon as your listing is successful, Facebook will notify you of an order to ship. At this point it is a good time to review buyer profiles and contact information to ensure everything is in order before providing tracking details for their shipment and updating its status on Marketplace.
Shipping through Facebook Marketplace can be an excellent way to reach new customers and expand your business, but it’s essential that you be aware of its risks and limitations before beginning. If safety concerns arise during meetups, consider using a third-party service offering purchase protection for buyers.
Start selling on Facebook Marketplace by logging into your Facebook account and visiting its Marketplace page. Select an item you wish to sell, tap “Sell,” and choose an payment method and location before tapping “Continue.”
Once the sale is complete, you can negotiate with your buyer and finalize it on Facebook. When this step is complete, print a prepaid shipping label using Facebook’s Prepaid Label option to mark it as sent out; they even provide one with their address already printed out!
Payment options
Facebook Marketplace has evolved from local classified ads into an e-commerce platform, providing buyers and sellers a range of payment options such as PayPal, Messenger Payments or Venmo. There are certain restrictions associated with payments made via Facebook Marketplace including lack of purchase protection and inability to accept cash payments; before listing items for sale you should familiarise yourself with its restrictions before selling on this platform.
As part of the listing preparation process, you have the flexibility to decide between offering free or charging a flat rate shipping fees for each sale. If you opt to charge buyers directly for their shipment costs, they will need to cover these with their payment if choosing this method; you could also opt to have Facebook cover these expenses by deducting it from sales proceeds; you can even specify its weight when listing it; Facebook will calculate shipping fees accordingly.
Sellers can keep an eye on their shipping performance through the Insights feature of the Marketplace app. Here you can access your Cancellation Rate, Missed Handling Rate and Claim Escalation Rate; use this data to improve your experience for both customer service and revenue growth.
To prevent fraudulent activity, it is wise to wait until receiving full payment before shipping items to buyers’ addresses and verifying the carrier has an active delivery tracking number – this will avoid any possible mishaps during shipment.
Once your shipment has been sent out, make sure that you mark it as “shipped” on Facebook’s Marketplace in order to ensure the buyer receives it and claim payment from Facebook – otherwise your payments could be denied!
If you are dissatisfied with the results of your shipment, Facebook offers two methods for appealing their decision – its help center or using Insights section on Marketplace to appeal it. Once submitted, their team will review and respond within two days.
Returns
Facebook provides buyers and sellers a range of shipping methods on its marketplace platform, as well as purchase protection. Buyers have 30 days after making a purchase to initiate returns; cash payments and third-party processing apps don’t fall under this policy so most sales are final. Sellers may establish return policies or accept returns but these won’t process through Facebook marketplace.
Buyers who purchase items on the Marketplace will be provided with tracking information via mobile device to assist in keeping an eye on their shipment and verify its arrival. They’ll also be able to see that sellers have marked orders as shipped on Facebook – helping prevent chargebacks and build seller reputation.
Before shipping an item through Facebook Marketplace, make sure that you understand its return and refund policies and package it appropriately to prevent damage during transit – for fragile items use bubble wrap or packing peanuts as necessary – including receipt and tracking number with package and then marking it “shipped” so buyer gets their item quickly.
If a buyer charges back a purchase on Facebook Marketplace, you can appeal the decision by providing supporting documentation – for instance screenshots showing tracking information or proof of delivery, transaction invoices or correspondence between yourself and them. If successful in appealing, $20 and any cost held back by Facebook will be released and added back into your earnings.
