There are times when you might encounter a popup window on your Shopify site. Typically, these windows are used to gather data or to offer a service. But what happens when they don’t disappear after you click away? In this blog post, we will explore what happens when a popup window doesn’t disappear and how you can resolve the issue. We will also provide some tips on how to avoid popup windows in the first place.
What is a Popup Window?
A popup window is a web browser window that pops up from the bottom of the screen and stays open until you close it, or click somewhere on the page. They’re great for providing quick information, taking orders, or even just showing off a little bit of your site.
But not everyone loves popups. When they show up unexpectedly in your browsing experience, they can be difficult to disable and can even slow down your computer. If you’re noticing that your shopify popup windows are disappearing more and more frequently, there may be a good reason: Your store is using too many popups.
To figure out how many popups are too many, start by looking at the average number of popups per visit. If the average number of popups per visit is greater than the number of allowed popups, then you may want to consider reducing the number of allowed popups. Keep in mind that allowing too few popups may also cause problems for customers who need help navigating your site.
If you don’t have any idea how many popups are being used on your site, you can use an online tool like CanIStopThePopup to get an estimate. Once you know how many allowable popups are being used on your site, it’s time to decide which ones should stay active and which ones should disappear altogether.
How Shopify Uses Popup Windows
Popup windows are a great way for Shopify to collect data from their users. Popups can be used to offer users a chance to sign up for newsletters, make a purchase, or request more information.
However, popup windows can also be intrusive and annoying. If users don’t want to see them, they can click the X in the top-right corner of the window. However, if users keep clicking the X, then popup windows will start to become more and more frequent.
Eventually, popup windows will become too frequent and will prevent users from using the website normally. This is why Shopify uses timers to limit the number of popup windows that a user sees per session.
What to Do if Your Shopify Window Disappears
If you’re experiencing problems with your Shopify popup window, there are several things that you can do to troubleshoot and fix the issue.
First, try disabling your ad blocker or privacy extension. Ad blockers block popups from appearing, which can cause issues with Shopify because it relies on popups for advertising revenue. If you’re having trouble opening your shop’s popup window regardless of whether or not you have an ad blocker enabled, you may need to disable your ad blocker for specific websites. You can find instructions for disabling different types of privacy extensions in our help center article on how to use Shopify.
Second, make sure that your browser is up-to-date and that your internet connection is stable. Updating your browser and connecting to a stronger network connection can sometimes fix problems with websites. If those solutions don’t work, try reinstalling Shopify or clearing your browser cache and cookies. To clear your cache and cookies:
1) On a desktop computer, open the Chrome web browser.
2) In the top right corner of the Chrome window, click on the three lines in a blue triangle (3 horizontal lines).
3) Under “Settings”, click on “History”.
4) Locate the website that is causing the problem and click on it once. This will open it in a new tab.
Conclusion
If you’re experiencing problems with the Shopify popup window disappearing, there are a few things you can do to try and fix the issue. First, make sure your browser is up-to-date. If you’re using Google Chrome, for example, make sure to install the latest version of the Chrome extension called “Adblock Plus.” This will help block popups from appearing. You can also try disabling ad blocking on your browser altogether and see if that fixes the problem. If none of these solutions work for you, it might be time to contact Shopify support.
