US Direct makes it easy to find quality products and top brands from US dropshippers. They also offer quick shipping and delivery.
Online sellers don’t have to go to 10 dropship suppliers, sign their contracts and pay their set-up fees. Instead, US Direct can help you. They already have relationships with top dropship suppliers such as UNFI (Honest Green). Your offering is great. This has allowed us to reach more people and can be set up in a matter of days. It is definitely worth looking at.
How does US Direct work?
Import Products
To import products from US Direct, you will need an integration plan through Inventory Source or Turn-Key stores. After you purchase an integration plan from Inventory Source or a Turn-Key store you will be able to access automation tools that will upload products and sync inventory to your online shop.
Sale
You have now imported the US Direct products to your online store. Next, market your ecommerce store and make a sale to start making money.
Make an Order
If you receive an order for a product that you are dropshipping through US Direct, it will automatically flow through the Inventory Source Order Manager. It will also appear in your Dealer Portal if your Full Automation Plan is active. To be able to collect payment, we must have your authorization. This allows us to charge your payment method. If you’re on an Inventory Automation Plan you can place the order manually through your US Direct Dealer Portal.
Supplier Ships
After we receive payment, US Direct will ship the item on your behalf through one of our suppliers partners. Your customer will receive the item directly from the supplier with a packing slip. This can be either generic or discretely marked “US Direct”. The tracking information will automatically be updated in your online shop. You will need to manually update your tracking on your online store if you have an Inventory Automation Plan.
Pricing and Inventory Integration
Connect to Your Existing Online Store
To grow your business, integrate US Direct with your online shop platform and use Inventory Source’s dropshipping automation tools.
Register below to create a free Inventory Source Account.
To browse niche products, prices and information, search “US Direct” in InventorySource’s Supplier Directory.
Click “Add an Integration” to begin the process. Select your online store platform.
Follow these steps to choose an integration plan.
To upload products to your website, follow the instructions at the “Pending Integrations”.
Buy a Pre-Built Shopify Store
Are you looking to open your own ecommerce shop but don’t know where? Our selection of US Direct turnkey websites can assist you.
Our Turn-Key Shopify Stores come pre-loaded and include dropship-ready products, inventory/order automation syncing, premium Shopify themes, and a mobile/tablet-friendly experience to help you sell more products online.
Buy a US Direct API Plan
Buy an API Plan to connect your system to our US Direct API.
Shipping Policy
US Direct has made shipping, the most complicated part of dropshipping, easy. Our merchants receive a flat-rate, tiered shipping system. Suppliers will always ship the most economical method. We ship only within the USA (lower 48 only).
Suppliers typically ship within 2 to 4 business days of payment. Orders can usually be delivered to customers within 5 to 8 business days.
Please Note: These flat-rate shipping charges assume a single shipment (one box shipped). Additional costs may apply to orders that require multiple packages or order quantities greater than 1. These multi-shipment situations have shipping costs that are calculated using estimated carrier rates. They will be billed/approved before shipment.
Please be aware that US Direct cannot ship to PO boxes. If an order is being shipped to a PO Box, we may reject or cancel it. This policy is being implemented to ensure that our suppliers adhere to their shipping policies. Some products in our catalog cannot be shipped to PO Boxes.
Return & Refund Policy
US Direct works with dropship supplier partners to issue refunds and returns according to their policies. Each claim is handled quickly by us. We make it a point to keep all of our dealers informed.
Credits & Refunds
If you do not request a credit, US Direct will issue a credit to your account for any impacted orders. Order credits cannot be refunded after 30 days.
Please review the Return Policies before you submit an RMA Form.
Orders received more than 30 days after delivery are not eligible for RMA/return claim. This is in line with the policies of our dropship supplier partners.
After processing your claim, you will receive an email confirmation from our team. This email will confirm that your request was sent to the supplier.
Usually, you will receive an update about the status of the claim within three to four business days after they receive your request. If your order qualifies for a free return label you will be sent an attachment. Sometimes, this may take longer or we need additional information.
Each claim will be resolved within 15 days after being sent to the supplier. The claim will be closed if the supplier fails to respond to the claim after multiple attempts of communication.
After the RMA claims are reviewed and approved by the supplier, you have seven business days to return the package to the supplier to receive a credit.
Return packages will be sent an email with the return address and RMA number. It is important that the RMA # and return address are visible on the package. If you are not eligible, you will need to supply your own return label ( ).
When returning a package, please make sure you provide us with the tracking number. This is the only proof that can be used to prove delivery of the package.
Once the supplier has received and approved the RMA credit, credit will be applied to your account in US Direct’s Dealer Portal
For all ASIN mismatch and buyer remorse related issues, a 15% restocking charge is required. While we are making progress in mapping more UPCs > ASINs every day, it is your responsibility ensure that UPCs map to the correct ASIN listing.
Notes about our return policy:
Due to misuse of major sales channels like Amazon, suppliers are not accepting buyers’ remorse return.
If the item was damaged, defective, or mis-shipped, a return request will be granted.
Refunds will not be accepted if the buyer is remorseful or the customer does not want the product anymore
