Freshchat Vs Intercom Which is Best for Shopify?

If you’re in charge of a small business and you want to increase your customer base, you need to start using freshchat. Freshchat is a messenger app that lets business owners communicate with their customers in a more personal way. Not only does this make customer service much easier, but it can also help salespeople close more deals. Intercom is another great app for small businesses.

 It’s similar to FreshChat in that it lets businesses communicate with their customers in a more personal way. What sets Intercom apart, however, is that it also helps businesses manage their customer data. This means that you can learn a lot about your customers and use that information to improve your interactions with them. Which messaging app is best for your business? It depends on what you need it for and which app offers the features that are the most important to you.

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What are the Differences between Freshchat and Intercom?

When shopping for a chat platform to use on your Shopify store, there are a few things to consider. Freshchat is a popular platform used by many small businesses and has some notable advantages over Intercom, which is more commonly used by larger brands. Here’s a look at the key differences:

Freshchat vs Intercom: Features

Freshchat offers more features than Intercom, including the ability to create custom channels and groups, send live messages, and track customer engagement. It also has an extensive integrations library that lets you connect with platforms like Amazon Web Services, Google Analytics, and Slack.

Intercom also has some features that are unique to its platform, such as its automated CRM system that helps you manage contacts and conversions. Additionally, it has an impressive team management feature that lets you assign tasks to team members in real time.

Freshchat vs Intercom: Pricing & Plans

Both Freshchat and Intercom have monthly pricing plans with different features and integrations included. Freshchat’s Starter plan includes up to 20 chats per month with no limits on channels or groups; the Pro plan offers 500 chats per month with no limits on channels or groups or number of people in each group; while the Enterprise plan offers unlimited chats per month with 50 people per group. There is also a free option offered for businesses with 10 chats or less per month.

How to Use Freshchat for Shopify

If you’re looking for a chatbot for your shop, Freshchat might be the best option. It’s free to use and has a lot of features that Intercom doesn’t.

Here’s how to set it up:

1. Download the Freshchat app from the App Store or Google Play store.

2. Create an account by entering your email address and password.

3. Select your country from the dropdown menu on the main screen of the app.

4. Tap the “Activate” button on the top right corner of the main screen to get started using Freshchat!

The first time you open Freshchat, you will be asked to set up a few preferences. These include your chat language (English, Spanish, German, French), avatar image and name, and default contact info (email address and phone number). You can also choose whether or not you want to receive notifications about new messages in your chat room when they arrive. 

How to Use Intercom for Shopify

Intercom is a communication app for Shopify merchants that lets you talk to customers and colleagues from anywhere in the world. It’s one of the most popular Shopify apps, with a ton of features and customization options.

Intercom can be used for a variety of purposes, from reaching out to potential customers who have shown interest in your products to coordinating work with your team. Here are five tips for using Intercom to its fullest potential:

1. Set up notifications for important messages. Not all notifications will be relevant to you, so it’s important to customize which ones you receive. You can also set up multiple notification alerts, so you don’t miss any important conversations.

2. Use Intercom as an extension of your email marketing campaign. If you’re selling online, email is still one of the most effective ways to reach your customers. By using Intercom as an extension of your email marketing strategy, you can keep track of all the interactions your customers have with your product and stay in touch with them even if they don’t follow through on a purchase.

3. Use Intercom as a customer proxy. Often times, we shop alone or with one other person in our household. With Intercom, we can easily communicate with our family and friends without leaving our shops or interrupting our workflows! 


In this article, we compare freshchat and intercom as two popular chat platforms that are used for e-commerce. We looked at their features, pros and cons, and concluded that both Freshchat and Intercom are great options for online retailers. However, we found that intercom is slightly better suited for larger businesses with more customers. If you’re just starting out or your business isn’t very large yet, then using a platform like Freshchat might be a better option for you.