Gorgias Helpdesk is a Shopify app that allows businesses to manage customer queries and complaints easily. It provides a range of features such as automated responses, ticket management, and live chat support. In this review, we will take an in-depth look at the app and its features to see if it is worth using for your Shopify store. We will also compare it to other similar apps on the market.
What is Gorgias Helpdesk?
Gorgias Helpdesk is an app that allows Shopify merchants to manage their customer service from a single platform. It includes features such as live chat, email, and phone support, as well as a knowledge base and ticketing system.
Shopify merchants can use Gorgias Helpdesk to provide their customers with a better experience by managing all of their customer service needs in one place. The app includes features such as live chat, email, and phone support, as well as a knowledge base and ticketing system. This allows businesses to provide their customers with the most efficient customer service possible.
How to Use Gorgias Helpdesk
If you’re a Shopify merchant, then you know how important customer service is to the success of your business. And if you’re not providing excellent customer service, then you’re likely losing customers and sales.
Gorgias Helpdesk is a customer service app that gives you the tools you need to provide world-class customer support. With Gorgias Helpdesk, you can:
Create a knowledge base of FAQs: You can use Gorgias Helpdesk to create a knowledge base of FAQs. This way, your customers can self-serve and find answers to their questions without having to contact customer support.
Automate email responses: With Gorgias Helpdesk, you can automate email responses so that your customers always receive a prompt and professional response.
Track all your conversations in one place: With Gorgias Helpdesk, you can track all your conversations in one place. This way, you can resolve issues faster and provide better customer support overall.
Gorgias Helpdesk is the perfect tool for any Shopify merchant who wants to provide world-class customer support.
Features of Gorgias Helpdesk
Gorgias Helpdesk is a shopify app that allows you to create a support desk for your shop. It is a great way to keep track of customer queries and complaints. The app has many features that make it an essential tool for any shop owner.
Some of the features of Gorgias Helpdesk include:
– A ticketing system that allows you to keep track of all customer queries in one place.
– A knowledge base that allows you to quickly find answers to common questions.
– A live chat function that allows you to provide instant support to customers.
– An integration with Shopify’s order management system, so you can quickly resolve any issues with orders.
Overall, Gorgias Helpdesk is a great tool for any shop owner who wants to provide excellent customer support.
Pricing
If you are running a Shopify store, then you know that customer service is crucial. And one of the most important aspects of providing great customer service is having a good help desk system.
While there are many different help desk options out there, we wanted to take a closer look at Gorgias. Gorgias is a help desk app that is specifically designed for Shopify stores. In this review, we’ll cover everything from pricing to features to see if Gorgias is the right help desk solution for your business.
When it comes to pricing, Gorgias offers three different plans. The first plan is the Basic plan, which costs $15/month and includes unlimited users and 1,000 tickets. The next step up is the Plus plan, which costs $29/month and includes unlimited users and 5,000 tickets. Finally, there is the Enterprise plan, which is priced at $49/month and includes unlimited users and 10,000 tickets.
All of the plans come with a free 14-day trial so you can try out the app before you commit to a paid plan. And if you need more than 10,000 tickets per month, Gorgias can customize a plan for your business.
Pros and Cons
There are many Helpdesk apps available for Shopify, but is Gorgias the right one for you? In this review, we’ll take a look at the pros and cons of Gorgias to help you decide.
Pros:
-Gorgias offers a free trial so you can try before you buy.
-The app is very user-friendly and easy to set up.
-Gorgias integrates with Shopify’s order management system, making it easy to keep track of customer inquiries and issues.
-The app offers a wide range of features, including ticketing, knowledge base, live chat, and more.
Cons:
-Gorgias is a bit pricey compared to some other Helpdesk apps.
-The app doesn’t offer phone support (only email and live chat).
Alternatives to Gorgias Helpdesk
There are a few alternatives to Gorgias Helpdesk that Shopify merchants can consider. These include:
Zendesk – Zendesk is a popular customer service platform that offers a number of features similar to Gorgias Helpdesk. It also integrates with Shopify, making it a good option for merchants who want to streamline their customer service operations.
HelpScout – HelpScout is another customer service platform that offers many of the same features as Gorgias Helpdesk. It also has a Shopify integration, making it a convenient option for Shopify merchants.
FreshDesk – FreshDesk is a customer service platform that offers some similar features to Gorgias Helpdesk, but does not have a Shopify integration. This may be a good option for merchants who want to use FreshDesk for its other features and do not mind managing their customer service operations separately from their Shopify store.
Conclusion
Overall, Gorgias Helpdesk is an excellent Shopify app that allows you to easily manage customer support for your store. It’s easy to use and has a lot of features that will help you streamline your customer support process. The only downside is the price, which is a bit high compared to other similar apps on the market. However, if you are looking for a top-quality customer support app for your Shopify store, Gorgias Helpdesk is definitely worth considering.
