Click on the tabs to learn more about a company or store. About us and Contact us.
Today we will disassemble the former.
A contact us page is essential for any eCommerce website. This article will explain why you need a Contact Us page and how to create one on Shopify.
This article will help you create a Contact Us page for your Shopify store to stand out from the rest.
Is it necessary to have a Contact Us Page?
Although a contact page isn’t necessary (you don’t even need it to start an online business), it’s still vital.
First, your Contact us page is a legitimate business. You must have a way for people to contact you by phone, email, or other means. It means that there is someone on the other end.
It also shows that you are open to having a conversation with your customers by giving them a contact method. If there is a problem with an order, they can contact you. It’s difficult to build trust with your customers and make sure they feel safe shopping on your site. There are so many eCommerce stores around the globe. One (if not the most effective) way to do this is through our Contact Us page.
Overall, a Shopify contact page is not necessary but it is a good idea.
We’ll also show you, as we’ll explain in the next paragraph how to create Shopify’s contact page. It’s easy!
How to create a Shopify Contact Page
We now know why Shopify should have a Contact Us page. Let’s get to the creation part.
Shopify makes it easy to create a contact page. We’ll take care of everything in just four steps.
Go to your Shopify admin page, navigate to Online Shop -> Pages -> Add Page.
In the Title section, type the name of your page and any text that you would like to appear on the page in Content.
Now, go to the Templates Section and choose page.contact from the Template suffix section.
This is how simple it is to create Shopify’s contact page.
You might need to add the page in your navigation menu depending on which Shopify theme you have installed to make it appear on your website.
We’ll help you deal with unwanted messages and SPAM now that you have a Shopify contact form.
SPAM filtering and filtering for your Shopify Contact Us Page
SPAM attacks against small online shops are no longer news. Let’s look at Shopify and how it makes it easy to block unwanted messages.
Shopify will automatically mark SPAM messages that are sent via the form with the [SPAM] flag. This will ensure you don’t have any need to worry about them.
Shopify allows you to add a CAPTCHA to ensure that you don’t get an email from a bot. This will prevent spammers from sending you emails.
You can’t be certain that someone will exploit your phone number. A virtual number is the best way to protect your personal information and prevent it from being leaked to the public. To make phone calls using your smartphone, you can display such a number on your site and redirect it to your personal number. There are no risks of being exploited!
Let’s now learn how to keep your contact page safe.
The Best Practices for Shopify Contact Us Page
Now you understand the why and the how. It’s time to explore the what.
We’ll also discuss the best practices to use for your Shopify contact page.
We’ll make it easy for you to apply the items to your online shop.
Select the goals for your Contact Us page
Many purposes can be served by the Contact Us page. It can be used to assist customers with any issue. It can help you to generate new sales leads. You can also turn it into a PR and HR machine.
No matter what you do with it, make sure it is clear to everyone who visits it.
You don’t necessarily have to choose one of these goals. No.
With success, you may use it to serve clients, get leads, or get media attention. Clear communication is all that’s needed to guide each persona to the right place.
Check out how MAC Cosmetics handles the multi-purpose Contact Us page.
They offer different directions depending on the purpose of contact. Their visitors will be able to quickly find the right place and contact the correct person.
Use reCaptcha to encourage the right type of contacts.
This has been mentioned before, but it is important enough to be again.
Although it is rare to see contact page abuse, it’s better to be careful than to try to fix the problem yourself.
We don’t encourage people to use reCaptcha or I’m not an automated checkbox. This will eliminate most SPAM messages.
A virtual number is another way to combat exploitation. This time it’s in relation to your company’s phone number. Channels allows you to get a free number, or any other version of the phone number that you wish to use as a showcase number.
You’ll feel safer and less worried about unknown numbers calling you.
It’s easy to find
It doesn’t matter what purpose a Shopify customer has, if they are having trouble finding what they need, they will likely bounce. The same applies to finding a Contact us page.
It’s important to make it easy to locate in order to avoid this.
Proper placement and wording can help you achieve this.
First, you should add your Shopify Contact Us page to one of two places. The top navigation bar is the first. You can add a contact page to the top navigation bar if you don’t already have enough tabs linked there.
The footer is the second place where you can add your contact information. You can link to the contact page or display the contact details. Scroll down to see our approach to this quest.
You must use correct terminology.
We’ve used the contact page in this article. There are many ways to name it. Phrases like Contact us, Contact, Support, Customer support, Customer service, Help.
Overall, make it easy to find both the words and the placement.
Keep it short
This principle is a follow-up to the previous practice. Everyone wants to be able to quickly find your contact page. They also want the same experience once they have accessed it.
Your contact page should contain only the necessary information and be concise.
Many businesses fall for the trap of repeating information that should be on their About us page within the Contact us page. It is even worse that some people treat their contact page in the opposite way to the about page.
This is a huge mistake.
Your contact page should be considered a quick guide. The manual should contain only the information necessary to complete a task or reach a goal. It’s about getting in touch to the correct department and using the best solution.
Remember to keep your contact page brief and only include the information that is necessary.
Include Contact Information
This is a simple point, but it is important to remember to include all information.
Different visitors may require different approaches. Different visitors will require different approaches. Some prefer to contact over the telephone, others prefer to send emails, and some want to visit your local store.
It is a good idea to include all contact information on your contact page. This could include:
- Your phone number
- Your email address.
- Your physical address.
- Hours of operation.
- Hours of operation.
- Time taken to respond (each for a particular solution)
- Social media handles
- Live chat (either link, or instruction to access)
Make sure your customers are happy and let them know how to contact you.
Add a call-to-action
CTA, or Call-to-Action, is a familiar phrase in marketing and sales. It can be an important part your contact us page.
A proper CTA is a way to make the instructions clear enough for your visitors to follow the steps.
You don’t need a generic CTA such as Send or Submit, but instead of that, you can use CTAs like Get help, Call now, or Get in touch.
It might seem that there is no difference at first glance. The words you choose will have a profound impact on how your visitors interact with your contact page. Get help is an example of the intent behind the message. Call now provides two pieces of information to the visitor: 1. They know that they can reach you right now and 2. They know which solution they should use (the phone).
CTAs can be used to make your contact page more clear so that all visitors are satisfied.
Display your brand’s personality
Although the contact page isn’t the best place to discuss your brand (remember to keep it brief), it doesn’t necessarily mean that it should not reflect your brand’s personality.
Many businesses create a contact page that looks like it is a separate section of their website, but it’s almost always generic and unstructured. It’s a bad idea.
Your website for your online store should be cohesive. Each page should be cohesive and convey a brand feeling. When creating a contact page, remember to include proper wording and visuals.
Remember to create a contact page for us first. Trust is key. A generic and almost empty contact page may not be enough to do the job…
You fill out dozens of forms while browsing the internet and almost all of them contain the same information.
To make the process easier for your visitors, enable autofill. This allows visitors to enter almost all the generic information they need in just one click.
They’ll likely want to use the same email address, name and surname as before. To make the process faster and easier for customers, enable autofill. This will make it more enjoyable.
It should be mobile-friendly
Nearly half of all eCommerce transactions today are done via mobile devices. However, mobile users interact with your site in a different way than desktop users.
It is important that your contact page is mobile-friendly. It should be able to scale correctly to a mobile screen, and adjust its appearance based on the device it is viewed on.
First, it is much more difficult to type on a smartphone than on a desktop or laptop. Keep this in mind when designing input boxes. Make them larger and easier to access with a finger swipe.
You should also make buttons visible and clickable, as tapping is more difficult.
It’s all about making it as simple as possible. It’s not worth wasting time filling out forms or clicking the wrong button. You want your visitors to have a smooth experience.
After all the technical work has been completed, it’s important to remember to respond as quickly as possible to any messages.
People don’t like to wait when they have such requests, especially for customer service. When asked what is important to them, speed is actually the top customer service principle.
You must be responsive. It is important to set a standard of service and expectations in order to do this.
Everyone expects to be able call back right away when it comes to telephone calls. Implementing a call distribution system such as IVR is one way to do this.
Email solutions can also be solved by being upfront about the time it will take for your customers to get an answer.
This is one example of how we solve the problem. If you check our contact information, you’ll see that you can reach us 24 hours a day and we respond within an hour.
Shopify Contact Us Page Apps
Shopify Apps is another way to boost your Shopify Contact Us page, while adhering to best practices.
Shopify Apps can be purchased from the Shopify App Store. They allow you to expand and make your Shopify store more powerful.
Channels is an example of such an app. Shopify doesn’t normally offer any extra customer service features. Channels gives you a fully functioning helpline for your customers and a business phone system that allows you to get virtual phone numbers, call distribution systems, and can provide outstanding service over the telephone.
Channels can be integrated with your Shopify store to access customer data. You can now check the most important information of your customers, such as their full name and past conversations.
Your calls will become shorter, and your quality service will increase (along with customer retention and satisfaction).
Shopify also offers many Shopify apps that can help you create more advanced forms for your contact page. These are just a few.
Price: Starting Free
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Rating: 4.7 (248 reviews)
Price: Starting Free
Rating: 4.8 (1097 reviews)
Price: Starting Free
Rating: 4.7 (213 reviews)
Examples of the best Contact Us pages
It would be a good idea to summarize the article by showing you some examples of contact pages from other Shopify stores.
These tips will help you to adhere to the best practices in practice and to embody all of the above-mentioned tips.
Glossier is the first, as we have already discussed in the article.
Glossier does not include a contact form but it does a fantastic job in directing visitors to the correct way to contact.
You can see that there are four email addresses on their contact us page. These are organized in such a way that it’s easy to find the correct one.
It would be a great contact page if you added a phone number to your customers. Glossier’s contact us page has a lot to offer.
UNTUCKit covers all the information a visitor may need, regardless of their goal.
It is clear what you should use in each situation. You can also find a description of their customer service.
A contact form protected by reCaptcha can be used. It has two numbers: one for text and one for calls. You also have a physical address and social media handles.
Get a Package Free
Package Free is another store that exemplifies one of these principles. They show how to make a contact form work.
Package free uses contact forms to contact their customers (aside from the live chat at the right-bottom corner). They allow visitors to choose from two forms in order to make things easier. You can choose between one form for customer service and one for press inquiries and partnerships.
Glossier uses screen real estate to pack two contact forms into one space, rather than blasting just a few addresses (although that is possible),
You now know how to create a Shopify contact page!
You are now ready to create your Shopify contact page.
Be sure to follow the best practices and remember the why behind all the hows and hows. You won’t get lost with the best examples!
Remember to use the best tools available.
You can now use 4 contact us page templates from Page Builder
It is easy to create a Contact Us page, but it can be difficult for some people to do the foundational work.
Templates are the answer.
Shogun Page Builder offers tons of templates you can use for building all kinds of store pages. Below are four Contact Us templates that we offer.
Template for a full-width visual Contact Us page
This template makes use of every inch of the screen, with a map and full-width images. All contact details and the contact form are displayed above the photo.
Simply edit the content to reflect your brand and personalize as necessary.
Template for a short and simple Contact Us page
This page is two columns and packs a lot into a very small space. Your contact information, phone number and email address are all included. There is also a map and an option to start a live conversation.
There is no scrolling.
Template for a basic three-block Contact Us page
Another simple template. This one leads to the contact form. All contact information should be added at the bottom. Then, create a map showing where you are.
You can modify the colors, spacing, spacing and functionality of sections to make them your own. Then add key elements to make it yours.
Contact Us Page Template for brick and mortar stores
Although this template was designed for brick-and-mortar shops, it can be customized to suit any brand.
It can be more dynamic than a standard Contact Us page with a banner image for the header.