How to Merge Customers in Shopify?

Have you ever wished you could combine multiple customer accounts into one unified account? Well, now you can with Shopify! Merging customers in Shopify is a great way to streamline your business and reduce the number of customer accounts you have to manage. In this blog post, we’ll explore the process of merging customers in Shopify and how it can benefit your business. We’ll also discuss some best practices for managing merged customer accounts and how to ensure a smooth transition. So let’s get started!

Why would you want to merge customers in Shopify?

There are a few reasons why you might want to merge customers in Shopify:

-If you have duplicates of the same customer in your Shopify account
-If you need to update a customer’s information and there are multiple versions of that customer in your account
-If you’re migrating your shop to Shopify from another platform and you need to consolidate your customer list

Merging customers is a fairly simple process, and it can save you a lot of headaches down the road.

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How to merge customers in Shopify

If you have two customers in your Shopify store with the same email address, you can merge them into a single customer account. This can be useful if a customer has created multiple accounts by mistake, or if you need to consolidate multiple accounts for the same person.

To merge customers in Shopify:

1. From your Shopify admin, go to Customers > All customers.
2. Find the two customers that you want to merge and click their names to open their customer profiles.
3. In the top-right corner of each customer profile, click More actions > Merge with another customer.
4. Select the other customer from the list and click Merge customers.
5. When prompted, choose which information you want to keep for the merged customer account and click Merge customers again.

How to prevent customer duplication

When two customers have the same email address in Shopify, it creates a duplicate customer account. This can happen if a customer creates a new account with the same email address as an existing account, or if you accidentally add the same customer twice. Duplicate customer accounts can cause confusion and make it difficult to track orders and contact information.

To prevent duplicate customer accounts, you can either:
– Require customers to log in before checking out
– Use a third-party app that deduplicates customer records

Requiring customers to log in before checking out is the best way to prevent duplicate accounts from being created. When a customer logs in, Shopify will automatically match them with any existing account that has the same email address. If there is more than one account with the same email address, the customer will be prompted to choose which account they want to use. This ensures that only one account is created for each customer, and prevents duplicates from being created.

If you don’t want to require customers to log in before checking out, you can use a third-party app like Smart Merge to deduplicate your customer records. Smart Merge will match up customers with the same email address and merge their information into one account. This cleans up your database and ensures that each customer only has one account associated with their email address.


In conclusion, merging customers in Shopify is a straightforward process that can benefit businesses by simplifying their customer database. It helps store owners to easily find and manage customers with multiple accounts, which can save them time and energy. With just a few clicks of the mouse and some basic information, you can combine any number of similar customer accounts into one powerful profile that will allow you to better serve your customers’ needs. So if you want to streamline your Shopify store’s workflow, give merging customers in Shopify a try today!