Shopify Discount Code Not Working – How to Fix?

Are you running a Shopify store and discovering that your discount code is not working? Don’t worry, you are not alone! Many online retailers face this issue when trying to offer their customers attractive discounts.

However, there’s no need to panic. In this blog post, we’ll guide you through the most common issues that might be causing the problem and provide effective solutions on how to fix them quickly. So buckle up and read on to learn how to ensure your discount codes work effectively!

What to do if your Shopify Discount Code is Not Working

Are you having trouble with your Shopify discount code? Don’t worry, it’s a common issue that can be easily resolved. Here are some steps to take if your discount code is not working:

Firstly, double-check the details of the discount code such as the expiry date and terms and conditions. Make sure that these match with what you are trying to purchase.

Next, check whether there are any restrictions on the products or collections for which the discount applies. Some merchants only offer discounts on specific items or categories.

If none of these issues seem to apply, try clearing your browser cache and cookies before attempting to use the discount code again.

It’s also worth reaching out to customer support for assistance if none of these solutions work. The Shopify team is always happy to help resolve any issues that customers may face.

Remember, preventing errors in advance by thoroughly checking codes before sending them out can save time and ensure efficient service for everyone involved!

How to troubleshoot the most common discount code issues

When it comes to using discount codes on your Shopify store, there can be a few common issues that arise. Fortunately, troubleshooting these problems is often straightforward and easy.

Firstly, make sure that the discount code you are attempting to use is still valid and hasn’t expired. You should also double-check the terms and conditions of the offer to ensure that your purchase meets any requirements or limitations.

Another potential issue could be related to the specific product or collection you’re trying to apply the discount code towards. In some cases, certain items may not be eligible for discounts or promotions – so make sure you’re applying your code correctly!

If none of these steps solve your problem, check whether there are any relevant apps installed on your Shopify store which may interfere with applying discounts. Similarly, if you’ve recently updated any settings within your Shopify account this could also cause issues with discount codes.

Don’t hesitate to reach out directly to customer support for assistance in resolving any ongoing difficulties with using discount codes on your Shopify store!

Other Tips to ensure your Shopify Discount Codes work

Aside from troubleshooting the most common discount code issues, there are other tips you can try to ensure your Shopify discount codes work properly.

Firstly, make sure that the discount code is still valid and active. Codes usually come with an expiration date or a limited number of uses, so double-check if it’s still applicable before sending it out to customers.

Another tip is to clearly communicate the terms and conditions of your discounts. Be specific about which products or collections are included in the promotion and any restrictions that apply. This will avoid confusion or frustration on both ends.

It’s also important to test your discount codes regularly. Create a dummy order using the code yourself or ask someone else to do so to make sure everything works as intended.

Consider using different types of discounts for different purposes such as percentage-off versus dollar-off discounts, free shipping promotions, buy-one-get-one deals, etc. Experimenting with various offers can help determine what works best for your business and customer base.

By following these additional tips alongside troubleshooting common issues, you can ensure successful use of your Shopify discount codes and keep customers happy while increasing sales.


Discount codes are a great way to increase sales and attract new customers. However, when they don’t work properly, it can be frustrating for both you and your customers. By following the troubleshooting tips we’ve provided in this article, you should be able to identify and resolve most issues that may arise with your Shopify discount codes.

Remember to double-check your settings before launching any promotions to ensure that everything is set up correctly. Additionally, always communicate clearly with your customers about the terms of use for each discount code.

By taking these steps, you can avoid common issues and make sure that all of your discounts work as intended. With the right approach, discount codes can help grow your business and keep customers coming back for more!