Shopify Local Delivery Option not Showing – How to Fix?

Are you having trouble with your Shopify store’s local delivery option not showing up? Don’t worry, you’re not alone. Many Shopify users have encountered this issue and it can be frustrating when customers are unable to select the local delivery option at checkout.

But fear not! In this blog post, we’ll explore the three most common causes for this problem and provide easy-to-follow solutions to help get your local delivery option back up and running in no time. So let’s dive in!

Overview: Local Delivery Option not Showing on Shopify

When running an online store, offering local delivery is a great option to provide convenience for customers. However, sometimes Shopify users may encounter an issue where the local delivery option does not show up during checkout. This can be frustrating for both the seller and customer.

There are various reasons why this problem occurs. One of the most common causes is having out-of-date location information in your Shopify account. If your address or any other location details have changed recently, it’s important to make sure that you update them in your account settings.

Another possible cause could be incorrect shipping zones set up on your website. For example, if you’ve only enabled “free shipping” for certain areas but haven’t specified a zone for local deliveries, it won’t show up as an option at checkout.

It’s important to check whether you have enabled local pickup as an option in your settings. Sometimes sellers forget to enable this feature which can lead to confusion when trying to select a delivery method at checkout.

By addressing these issues and following our suggested fixes below, you’ll be able to get back on track with providing hassle-free local deliveries through your Shopify store!

Cause: Out-of-date Location

One of the possible causes of why your local delivery option is not showing up on Shopify could be an out-of-date location. This issue may occur when you have recently moved to a new address or there has been a change in the area where you operate your business.

If this is the case, it’s important to update your location as soon as possible. To do so, go to your Shopify admin dashboard and navigate to Settings > Locations. From there, click on the Edit button next to your current location and make any necessary changes.

It’s worth noting that if you have more than one active location, you’ll need to ensure that each one is up-to-date with accurate information regarding their respective addresses.

Once you’ve updated all relevant locations, check whether the local delivery option now appears at checkout. If not, move onto other potential causes such as incorrect shipping zones or disabled local pickup options.

Fix: Update Your Location

If you’re encountering issues with your Shopify local delivery option not showing up on your website, it could be due to an out-of-date location. Updating your location is the first step in fixing this issue.

To update your location, simply go to “Settings” and click on “Locations.” From there, ensure that all of the information for each of your locations is correct and up-to-date. This includes the address and any relevant contact information.

It’s also important to note that if you’ve recently moved or added a new location, you’ll need to make sure those changes are reflected in Shopify as well. Failure to do so may result in customers being unable to see the local delivery option at checkout.

By taking just a few minutes to update your location information, you can solve many common issues related to missing local delivery options on Shopify.

Cause: Incorrect Shipping Zones

One possible cause for the local delivery option not showing up on Shopify is incorrect shipping zones. Your store’s shipping zones determine which areas you can ship to and what rates you charge your customers.

If your store’s shipping zones are not set up correctly, it could prevent the local delivery option from appearing during checkout. For instance, if your store only has a “domestic” zone that covers the entire country but doesn’t include specific regions or cities, then customers in those excluded areas won’t be able to select local delivery as an option.

To fix this issue, go to your Shopify admin dashboard and navigate to “Settings > Shipping and Delivery.” From there, review and update your existing shipping zones by adding any missing zip codes or location-specific information.

Make sure that the settings for each zone are correct and that they accurately reflect the delivery options available in those regions. Once you’ve made these updates, check back on your storefront to see if the local delivery option is now visible during checkout.

Fix: Check Your Shipping Zones

Are you experiencing a problem with the local delivery option not showing up on your Shopify store? One possible cause might be incorrect shipping zones. Shipping zones determine which regions or countries you can ship to and the associated rates for each area.

To solve this issue, check your shipping zone settings. Make sure that you have set the correct zones according to where your business operates and ships products. You can also double-check if all of your desired locations are included in the defined range of each zone.

Another thing to consider is whether you have set up custom shipping rules within each zone. If yes, make sure these rules do not conflict with any restrictions or exclusions that could prevent certain customers from being eligible for local delivery.

In addition, ensure that your shipping rates reflect accurate pricing based on distance and weight requirements. Incorrect pricing may confuse customers and deter them from availing themselves of local delivery options.

By checking your shipping zones regularly, you can avoid potential issues with customer orders while maintaining positive relationships with clients who rely on timely deliveries from their favorite e-commerce stores.

Cause: Local Pickup not enabled

Another potential cause of the local delivery option not showing up on your Shopify store could be that local pickup is not enabled. Local pickup allows customers to order online and pick up their items in person, which can be a convenient option for those who live close by or want to avoid shipping fees.

To check if local pickup is enabled on your store, go to your Shopify dashboard and click on “Settings” followed by “Shipping.” From there, you should see an option for “Local Pickup” under the “Delivery methods” section. If it’s not already enabled, simply toggle it on and save your changes.

Once you have enabled local pickup as an option, make sure to include clear instructions for customers on how and where they can pick up their orders. You may also want to consider setting specific hours or days for pickups so that customers know when they can expect their items to be ready.

By enabling local pickup as an option, you can provide added flexibility and convenience for your customers while potentially reducing shipping costs for both them and yourself.

Fix: Enable Local Pickup

If your Shopify store offers local pickup as a delivery option but it’s not showing up, don’t worry! It’s an easy fix. The first thing to check is if the local pickup feature is enabled in your settings.

To enable local pickup, go to your Shopify admin dashboard and click on “Settings” then “Shipping and delivery”. Scroll down to the “Local Delivery” section and make sure that the box next to “Enable Local Pickup” is checked.

Once you’ve enabled local pickup, it should show up as an option for customers at checkout. Keep in mind that you can also set specific days and times for when local pickups are available by using the “Pickup Availability Schedule” feature.

It’s important to note that if you have multiple locations set up in your Shopify account, you’ll need to enable local pickup individually for each location. This ensures that customers can only select local pickup from stores where it’s actually available.

By enabling local pickup in your Shopify store, you’re giving customers more flexibility and convenience when it comes to receiving their orders. So don’t forget this simple step and start offering this great service today!


Not being able to find the local delivery option on your Shopify store may seem like a daunting problem at first. However, with the steps outlined in this article, it’s clear that there are some simple solutions you can try out.

By updating your location or checking and adjusting your shipping zones, you can make sure that customers have access to local delivery options. In addition, enabling local pickup is another way to provide convenient options for customers who prefer to receive their orders themselves.

By following these tips, you’ll be well on your way towards providing top-notch service and keeping customer satisfaction high – all while making sure that those valuable local sales don’t slip through the cracks!