Shopify Order Follow Up Tips for Merchants

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If you’re like most small business owners, your time is precious. You don’t have the time or resources to follow up with customers who don’t fill out their contact form correctly or who never respond to your emails. But there’s a solution: use Shopify order follow up tools!

How to Follow Up After an Order from Shopify

If you’ve received an order from Shopify, there are a few things you can do to follow up. Here are some tips:

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1. Thank the customer for their order!

Make sure you thank the customer for their order in a personal way. This will show that you appreciate their business and encourage them to come back to shop with you in the future.

2. Reply to the customer’s email confirmation

Reply to the customer’s email confirmation and let them know that their order has been processed and is ready to be shipped. Tell them when they can expect to receive their order, and thank them again for placing an order with you.

3. Follow up with the customer through social media or other channels

If you have access to the customer’s social media account, follow up there. You can also reach out to them through other channels, like email or phone calls. This will show your appreciation for their business and keep them updated on your progress.

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Shopify Order Follow-Up Benefits

If you have ever ordered anything from Shopify, you know that there is a lot of back and forth between you and the merchant before your order ships. This process can be frustrating, especially if something goes wrong with your order. Fortunately, there are some great tools and features available to help make this process smoother. In this blog post, we will explore some of the benefits of using Shopify Order Follow Up.n

First and foremost, using Order Follow Up ensures that you are always up to date on your order’s status. You will receive notifications about any changes in shipment status, tracking numbers, or any other pertinent information. This allows you to quickly resolve any issues that may arise, which can save you a lot of time and hassle. Additionally, if there is an issue with your order that caused a delay in shipping, Order Follow Up can help to offset the damage done. By tracking the status of your order every step of the way, you can ensure that delays are avoided altogether.n

Order Follow Up also provides merchants with valuable insights into their customers’ purchasing habits. By monitoring orders and tracking customer feedback, merchants can better understand their customer base and cater their content accordingly

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How to Handle Non-Shipped Items

If you have a customer who has placed an order but not received their product, there are a few steps you can take to follow up. First, check your tracking number to see where the order is. If the order is still in transit, contact your customer to see if they received the product and if there is anything you can do to help resolve the issue. If the order has already been delivered, reach out to your customer and let them know that you’re sorry for the inconvenience and offer to help them get reimbursed for their purchase. Finally, if all else fails and your customer hasn’t responded to any of your messages, consider filing a dispute with your credit card company.

How to Contact Shopify for Help

If you run into problems with your Shopify order, there are a few things you can do to get help from the platform. First, make sure you’ve followed all the steps in the order process. If something goes wrong after your order’s been placed, reach out to Shopify support for help resolving the issue. Here are some specific steps you can follow if you need to contact Shopify for help:

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1. Check for any error messages in your Shopify account. This can help you identify where in the process your order went wrong, and which steps you should take next.

2. If there are no errors or if the errors you’re seeing related to an order that’s already been shipped, reach out to Shopify support to find out what happened and ask for help resolving the issue.

3. If you’re having trouble placing new orders or maintaining existing ones on Shopify, reach out to Shopify support for help troubleshooting and resolving the issue.

4. If you’re not sure which step in the order process your problem lies in, reach out to Shopify support for help pinpointing where your issue is.

Tips for Making the Most of Your Shopify Account

If you’re following up on an order, here are a few tips to help you get the most out of your Shopify account:

1. Check your order history regularly.

This may seem like common sense, but checking your order history can be helpful in tracking down any issues you may have had with an order. Not only that, but it can also give you a better idea of how much traffic your products are generating – so you can adjust marketing strategies as needed.

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2. Use the chat function.

If there was a problem with an order, chances are that someone at Shopify will be able to help you resolve the issue quickly and easily through the chat function. This is especially true if the issue is minor and doesn’t require any advanced technical know-how from either party.

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3. Contact the customer.

If there was a problem with an order and the customer has already been contacted (via email, for example), then it’s probably not necessary to contact them again unless there’s a specific question you need to ask about their order or their experience with Shopify so far.


Thank you for your order! We’re sorry that you didn’t receive the order as expected. Here are a few tips on how to improve your chances of receiving your order:

1) Make sure the shipping address is correct – please double-check before hitting “submit” on checkout.

2) Check that the email address you provided is valid and has not been blacklisted by our spam filters.

3) Try refreshing the page and clicking on the link in the confirmation email once again – sometimes this can help us find out where an order went wrong.