Dropshipping Store FAQ Template and Examples

Reading Time: 8 minutes

What is Dropshipping?

Dropshipping is an order fulfillment strategy where the retailer does not keep products in inventory, but relies on wholesalers or manufacturers to actually ship orders to customers. Dropshipping has many advantages that make it appealing to ecommerce businesses.

Dropshipping is when a customer orders a product online. The retailer then receives the order and payments and contacts the manufacturer or wholesaler to issue a purchase order. Instructions for shipping the item directly to the customer are provided. The manufacturer or wholesaler ships the product and the retailer makes a profit. Dropshippers never handle the product and dropship suppliers never deal with customers. The customer doesn’t know that two companies were involved in their shopping experience

Dropshipping is a different type of online retail. It does not require traditional fulfillment methods for products to be sold. Dropshipping allows you to outsource every aspect of the supply chain, including assembly, inventory storage, and working with carriers to deliver products to your customers. You can focus on customer service and product selection, while running marketing campaigns.

The dropshipping model has its advantages, including lower capital investment, speed to market, and scalability, but it’s not without its challenges.

If you landed here while searching FAQ templates for your dropshipping store, you’re in a good place because we’re gonna talk about some great FAQ page examples. Before we get into the FAQ page template let me clarify what a FAQ page is.

Also Read  7 Best Timberland Wholesale Boots Suppliers

A FAQ (Frequently Asked Questions) page can be used to answer general questions about your products or store.

What purpose does a FAQ template serve in dropshipping?

Customers, whether new or existing, might have general questions such as “Can I replace the product?” What time will the product ship? You can also find out more information about the product or store.

If there is an FAQ page, customers can easily find answers to their questions.

An FAQ page can also increase site visits and convert rates. This page can increase your search engine resulp Page (SERP) and drive traffic to your website.

It can also increase your customer base. Dropshipping is a popular option for many people. The reason they don’t buy is due to the questions they ask.

These questions are often not answered and many people don’t make the effort to contact customer service. Imagine the impact a FAQ page could have in such cases.

This will answer their questions and provide them with a user-friendly experience that allows for a closer relationship with you customers.

Which Stores Should Have a FAQ Page

A FAQ page is a must for any business, even those with exclusive business models. A FAQ page is essential if you are introducing a unique service or product to customers.

Although a well-known product might forget to address such questions, FAQ pages can help reduce the time that your customer service team spends answering or repeating the same few questions to customers. __S.20__

Also Read  How to Start an Aliexpress Dropshipping Business in Canada?

It’s been enough about FAQs. Let’s get to the point.

You must have questions for your FAQ template

The questions that you put up in a FAQ template are a crucial part. To get an idea of what should be discussed, take a look at the following must-have questions.

  • What is the best way to cancel an order?
  • Why haven’t I received my order yet?
  • Is it possible to replace an order I have received?
  • Can I cancel my order?
  • Is there a COD option?
  • What is the best way to track my order?
  • What payment options are available?
  • Do you have any gift vouchers or discounts?
  • What should I do if I receive the wrong item?
  • How do I reset my password to log in?
  • What are the steps to make changes to my account details?

Shipping information and cancellation/return policy must be included on the FAQ page. These are often some of the most common questions that customers have.

You can also categorize questions under specific headings or subheadings to make navigation easier.

To increase the number of visitors, you can include keywords in the questions.

It is important to decide which questions will be displayed on your FAQ page. It is not enough to answer every question you get. You can’t ask a question that reads:

Also Read  Shopify Does Not Show Conversion From Google Paid Search

What happens if the cloth fabric is too rough for my baby?

You can also just say:

What’s the fabric of the cloth?


Can this cloth material be used on baby’s skin?

How to answer your FAQs

First, you need to identify the questions your customers are asking. You can do this by looking through your mails to see what is bothering them.

Next, answer any questions you have received a lot.

Put yourself in the shoes of the customer and ask them what they would want to know if they were to buy the product.

Your answers should be concise and to the point. You can also use a question-answer format. To simplify simple procedures, some pages contain animated GIFs.

Your customers should feel like the FAQ section is theirs. Ask your customer questions. Instead of writing, you can use the following:

How do you return your order?

You can use:

What can I do to return my order?

This will allow them to feel more personal.

Avoid linking to other pages in the answers. Customers don’t have time. However, it is important to ensure that any links are back to the product being promoted.

Another option is to organize your FAQs into specific categories or themes. This will help customers find their answers quickly. These are some of the most common categories people search for:

  • Payments
  • Cancel and Return
  • Shipping
  • Account
  • Discounts & gift vouchers
Also Read  How to Find the Best Wholesale Dad Hat Suppliers?

This way, customers can quickly find the section they want.

You might want to add 5-10 questions that you have been asked many times.

Keep your FAQ page updated regularly. Keep track of all the customer questions. You must ensure that the FAQ page contains only the relevant questions. A FAQ page that is outdated will not only be ignored by customers, but will also cause irritation.

You must think from both the customer’s and store owner’s perspective when answering these questions.

For an instance, you get questions like:

Is this soft drinks safe for children?

Answer this question with:

It’s safe, but it contains a lot preservatives

Instead, say:

It is safe for children because it contains 11% non-harmful ingredients. However, it is still recommended that you consult your doctor before you consume it.

These tips will allow you to build a deeper relationship with your customers, and increase their trust in you.

Is a FAQ page going to improve my SEO?

Yes! Your SEO can be improved by having a well-written FAQ page. Who doesn’t like simple answers to their questions. Who likes scrolling through a lot of text to find the one thing they need?

FAQs can be a great way to drive traffic to your shop because they are concise and accurate. People want simple and correct answers.

Also Read  How To Manage Orders Better When Doing Dropshipping on Magento

You can search for keywords and phrases that are related to the most-purchased items. You can search Google for the most frequently asked questions and add their answers to your FAQ page.

Let’s look at an example to help us understand.

Let’s say someone wants to find out:

How can I determine what size jeans will fit me?

If you own a clothing company and have this question listed on your FAQ page, it’s likely that you will get traffic to your page. This means you could be a potential customer.

Your customers will be more satisfied if your questions are more specific and unique.

How to place your FAQ page on your store?

Many websites place FAQs on the main navigation bar, or at the top. Many websites even offer WhatsApp-based FAQs. Many e-commerce websites also offer live chat.

You must experiment to find the best solution for your store.

My opinion is that placing your FAQ page in the drop-down menu of the “Contact Us” tab is a great way to make it easily accessible for customers.

Wherever the FAQ page is placed or your Knowledge Base, you should just make sure that the customer can easily find it. It is important to place it somewhere that customers are likely to not visit.

Also Read  What Does Pausing A Shopify Store Look Like?

Shopify – Add FAQ Template to Your Shopify Shop

Shopify is basically an eCommerce platform that allows you to build your store. Shopify is easy to use, fast, and includes many apps that will help you create awesome FAQ templates. During the trial period, you can even access their FAQ templates free of charge.

These are the top Shopify FAQ generator apps:

  • Help Center: This is an e-commerce FAQ generation app. This app allows you to create multilingual FAQ pages that match the design of your site. It also features a live chat option.
  • FAQ+Contact Us+WhatsApp+Track – This app is just as fascinating as its name. You can track your order, use the WhatsApp feature to chat with other users, create multilingual FAQ templates, and more. There are many layouts and themes available for your FAQ page.
  • The POWR FAQ and Help Center has an accordion layout which makes it easy to browse through various questions. You can upvote and downvote customers, and it supports product information in multiple languages.
  • FAQ Page and Accordion – This app allows for you to add your FAQ template to the product or collection page. It works on all devices, including tablets, laptops and mobile.
  • It’s fast and flexible: There are three themes that you can use to organize your FAQ pages. You can select a theme that is relevant to your store. It also has customizable FAQ templates that can be used to create multiple FAQ pages. The app recently added a post-purchase FAQ. It is located on the checkout page.
Also Read  Shopify Select Multiple Products as Combo Package

Here are some FAQ templates pages you must see

Nothing is better when it comes to learning than case studies. Here are some examples of FAQ templates to give you an idea.

McDonald’s FAQ for the USA

Take a look at how they used infographics for their FAQs. It’s amazing that you can access their FAQ in just one click.

The FAQ template was well-organized and placed right next to the Contact Us tab. This helps visitors locate their FAQ page.

AWS (Amazon Web Services)

Amazon is everywhere because they are experts at SEO friendly content. You will see that the FAQ page is very simple, but it is well organized.

You can view the answers by clicking on the links provided in the questions.


Zappos did a fantastic job categorizing their FAQs. It makes the FAQs look so much more professional. It can help customers find the right information quickly by arranging your FAQs under larger headings. Customers will save time, and they appreciate instant customer service.

Note: Zappos made both the main header and questions below it visible simultaneously. McDonald’s, on the other hand, requires that customers choose the main header first before proceeding to the next page where they can select their sub-question.

Create a FAQ template like Etsy

They have put some of the most frequently asked questions at the top of the page. This is a great way for customers to find answers to their general queries. They also provide customers with subcategories and categories like account management, privacy, security, and so on.

Also Read  Jungle Scout Dropshipping Review Amazon Seller Software

This categorization means that users won’t need to scroll through irrelevant questions in order to find the answer they are looking for. This would improve the user experience and save time, as well as make the task easier.

FAQ for Instagram

Instagram is a visually appealing platform but its FAQ page is very simple. The FAQ page’s content is clear and concise.

The “what’s New” section informs you about the latest app updates. You will also find information about the “known issues” section, which addresses common issues you may face when using Instagram. Their FAQ page has been a great resource.

Microsoft FAQ

The FAQ page was simple and easy to use. The replies here are more detailed than the Etsy pages that direct you to a different web page. This is a minor UI feature, but it makes access for users easier.

FAQ for Airbnb

The FAQ page is very attractive. The FAQ page has a search bar that allows users to search for their question.

Their FAQ template has a great feature that displays personalized questions based upon the user’s profile. This is so thoughtful.

These are only a few examples. You can create many more attractive and useful FAQ pages. You can customize your FAQ template to suit your style and website’s theme. You can also hire a public relations professional to create the FAQ page.

Also Read  Dropshipping Orders Cancelled and Credit card Blocked by Aliexpress

The bottom line

I hope you have a good understanding of FAQs. What are they and how do you create them? For your understanding, let me give you another brief overview of a good FAQ:

  • It should be able to meet the needs of customers and resolve their questions
  • It is important to keep this page up-to-date as new questions continue to come in
  • You must be able to solve problems and convert visitors into customers.
  • Good content can be used to cover multiple categories such as shipping, payment and order tracking.
  • Can it build trust with its customers?
  • Should provide links to relevant pages that may solve customer problems.

My conclusion is that if you are able to create a great FAQ template, your chances of increasing traffic and customers will be higher.

It is a great feeling to be able to answer questions on your own.

If you are looking to create an online store, make sure you spend time on your FAQ page.

Table of Contents