Your shipping partner is one of the most critical decisions an ecommerce merchant makes. You rely on them to deliver your products safely and quickly to all corners of the country.
It is a huge decision that can feel overwhelming.
We’ve reviewed Deliverr as a service provider to help you make a decision.
It’s being called an “Amazon Prime-like” fast service and has only been in existence for a few year, but it is already making waves.
We’ll be looking at the following:
- What is Deliverr?
- Pricing for Deliverers
- Features of Deliverer
- Pros and cons of Deliverer
- What do other reviews say?
- Customer service at Deliverr
- Our last thoughts
There’s a lot to be covered, so let’s get right in!
Deliverr.com, a startup that specializes in shipping and fulfillment, is located in San Francisco. It delivers products to its clients, namely eCommerce companies, super fast. Deliverr is driven by the need to meet customer expectations with fast delivery and “no additional cost”, as Amazon and other large online marketplaces have raised their standards. Deliverr’s mission is to “enable every seller, no matter their size, delight their customers through fast and cost-effective fulfillment.”
Deliverr is a competitor to Amazon Prime, offering fast shipping (1-2 days) for online sellers. An eCommerce store owner can automatically be eligible for Prime-like programs such as Walmart 2-day free shipping or eBay guaranteed delivery by x date. These Deliverr programs give merchants more online visibility and increase their sales.
Deliverr offers such fast shipping times.
Deliverr allows you to ship products quickly as they have warehouse space available across the United States. They also stock warehouse shelves in every location according to what is selling in that area.
Deliverr’s website summarizes what it has to offer. It says, “Fast, affordable fulfillment [that] enable you to] Accelerate Your Walmart, Amazon, Shopify and Wish Sales.”
Deliverr emphasizes its affordability.
The delivery model of Deliverr is described as economical because it stores your products across the country and reduces shipping costs. Customers can also pay one fixed rate (more details later).
You only need to create a Deliverr account and connect your sales channels (e.g. Shopify, eBay, etc.). Deliverr will determine which warehouse to send your order to. You can send as much or as few stock to Deliverr’s warehouses. Deliveryr then picks up, packs and ships your products to your customers as soon as they arrive.
The Pros and Cons
You may be considering Deliverr’s fulfillment services for your ecommerce company. We’ve created a quick list of pros and cons to help you make an informed choice. This will allow you to decide if this is the right service.
- Deliverr has a simple and affordable pricing structure
- The strategically placed warehouses of Deliverr across the US guarantee that 95% of customers can receive 2-day shipping.
- The algorithmic approach allows merchants to intelligently allocate their inventory across Deliverr’s network of fulfillment warehouses.
- Search engine results for your product will be enhanced if you have fast-shipping tags
- Deliverr can integrate with all the major online marketplaces and Shopify (the most well-known online store builder).
- Deliverr provides fast and reliable fulfillment
- Deliverr does not offer many branding options.
- Deliverr does not give you much control over fulfillment
- No international fulfillment
- Deliverr customer service has been criticized by customers for taking 1-3 days to reply.
- You cannot create employee accounts. This makes it difficult to delegate.
- Deliverer doesn’t process or handle returns
Deliverr describes its pricing system as Amazon-like. It also claims it is “simple and transparent.” Two fees are charged for fulfillment costs, including shipping, picking, packing and boxing.
Let’s take a closer look at it:
Deliverr’s fulfillment prices are per unit and can vary depending on the item’s weight, measurements, or service level. This includes shipping, handling and cost of Deliverr to receive your item.
There are three options for order fulfillment speed:
- Standard Delivery (5-7 Days)
- Delivery within 3 Days
- 2-Day Delivery
Prices start at $3.99 per unit. We just mentioned that fulfillment costs (including shipping), are based upon different item sizes. Deliverr uses the below items to illustrate this.
- For $3.99, a small item like a phone case that weighs 1.5oz
- Protein powder, weighing 1.25 lb. $5.95 per unit
- An espresso machine that weighs 12 lb is $10.21 per unit.
- A heavier unit like a computer monitor weighing 17lb: $17.98 per unit
What is the difference between this and Deliverer’s Competitors.
- The same items purchased via Wish Express cost $3.99 per unit and $5.95 per piece, $10,21 per item, and $17.98 each unit.
- Shopify charges $6.72 per unit for the same products and $8.31 perunit, $12.60/unit, $19.86/unit, respectively.
As you can see Deliverr is competitive in terms of prices.
Storage costs for delivery are also charged per unit. Prices for housing products vary depending on the size of the product, specifically how big the unit is and how long you plan to keep it. Merchants receive lower rates for seasonal and long-term storage.
Let’s look at the storage costs for the same items as the one above.
- Phone case with 0.02 cubic feet: January through September: $0.015, October through December: $0.048
- Protein Powder 0.07 cubic feet: January through September $0.051 or October through December $0.168
- Espresso Machine with 0.62 cubic feet: January through September $0.447 or October through December $1.488
- Computer Monitor with 1.50 cubic feet: January through September $1.08, October through December $3.60
This should give you an idea of the cost of Deliverr. However, if you need to know how much it will cost to store and ship your product, you can use the Price Calculator on Deliverr’s website. This is useful for calculating your costs before you sign up. However, if you are interested in the details as an entrepreneur, sign up for free. You can then import your catalog to receive a line by line price breakdown in “less that 5 minutes.”
Deliverer’s Core Features
We’ve already discussed some of Deliverrs key features in our pricing section and introductory sections. Here’s a quick overview of Deliverrs stand-out functionalities.
Deliverr’s website describes its ‘features” as’solutions. They are divided into sections according the online marketplaces, eCommerce platform, or social media profiles that you use to promote your products.
These are the ones Deliverr integrates to:
Each section offers a different set of core features that will best compliment your chosen channel.
If you own a Shopify eCommerce shop, you will enjoy the following:
Optimized to convert:
Display “2-day delivery” badges on your website and in your sales funnel
Built for you brand:
You can personalize your delivery badge to reflect your brand colors. Place it wherever it is most appropriate for your online storefront or anywhere else in your sales funnel.
Deliverr will credit $5 to your customer if an order is late. Customers feel confident when they have a reliable shipping service. This is why eBay sellers experienced a 28% rise in sales of health items, an 112% increase for art supplies, and a 45% increase in cosmetics sales.
However, selling via online marketplaces such as Amazon, Walmart or eBay has core benefits.
Most online marketplaces offer buyers the ability to search for items that are ‘free and quick shipping’. Deliverr allows you to add this shipping label to your products. This increases your item’s visibility in searches with less competition.
Buy box prominence:
The fast-shipping badges that Deliverr offers increase the visibility of your products in the marketplace. Deliverr’s fast-shipping badges can help your products win ‘feature spots’ such as space in the ‘buybox’.
Search rankings improved:
Marketplaces know that buyers are looking for fast shipping. Items with quick shipping tags are more likely to be found in search results. You’re more likely than not to be found and have higher conversion rates if you offer fast delivery times.
Stockrooms across the US
Deliverr offers fast and free shipping within the United States to more than 95% of your customers, regardless of which online sales platform they use. Deliverr intelligently distributes your inventory to multiple locations.
- New Jersey
Deliverr warehouse partners have been thoroughly vetted. They can handle at most 2,000 orders per day and have at least 15,000 square feet of storage space.
Deliverr allows you to integrate with any tool that you already use in one click. It partners with eleven inventory management systems and four direct sales channels. It integrates with ten product listing platforms and boasts advertising partners such as Facebook, Instagram, Google PLA, and Google PLA.
These are just a few plugins that Deliverr offers:
- Listing Mirror
Deliverr’s online support team can be reached if you have any questions. You can send a request, use the live chatbox on Deliverr’s website or browse their help centre. The FAQs on their online knowledge base cover six topics. They offer advice on how to start, as well as information about topics such inbound shipments and inventory, orders and fast tags, billing and reporting.A dedicated account manager/ executive will assist you in onboarding, answering your questions, setting up Deliverr, inbounding products to our warehouses and turning on fast-tags. Once you have your first order fulfilled via Deliverr, you will be transitioned to a Customer Support Manager, who will manage your account.
Deliverr will negotiate on your behalf with any warehouse partners. Deliverr uses third-party fulfillment companies (i.e. they don’t have their own warehouses) so it might take them longer to respond to your queries.
We’ll end this Deliverr review by answering a few frequently-asked questions.
Deliverr offers customization
Deliverr does not offer customization options and users are not allowed to add promotional materials or mailers to their shipments at this time. All Deliverr packaging can be used to promote any brand. Deliverr’s pricing is affordable, and turnaround times are quick because of this.
Deliverr handles returns?
Deliverr does not currently handle returns. Returns are not accepted into your inventory. They will be disposed of. This could occur at the expense of the merchant. You will need to deal with returns if they are critical to your business model.
Is Deliverr able to insure my products
Deliverr does not insure products that are stored within its fulfillment centre network. This is stated in the terms of service. The maximum liability for inventory losses is limited to 5% or one month’s average storage bill.
What is the average time it takes to ship with Deliverr?
Deliverr’s order fulfillment service is easy to use. You can connect your online sales channels to your Deliverr account from day one. You can have your inventory shipped within eight days.
Deliverr will help you navigate the steps to ship to them. You can then activate your “fast tags” by day 10. The platform will update your listings across all of your sales channels. You can also start selling at the same time!
How can Deliverr guarantee 2-day shipping times
Deliverr partners with warehouses in the US to enable its customers to ship items to different locations. For over 95% of US customers, shipping times can be reduced to under three days. This service uses predictive algorithms to assist sellers in allocating inventory to the most popular areas for their merchandise.
Is Deliverr able to fulfill wholesale orders?
Deliverr currently only deals with direct-to-consumer fulfillment. You can order larger orders by issuing a delivery, which will be charged with the removal fee. Deliveryr does not offer any special labeling or preparations for removals.
Who benefits from using Deliverr?
Deliverr is an order fulfillment company that delivers reliable orders to marketplace sellers. This could be a great option if you are selling items on Amazon, Walmart, eBay, and Wish.
Deliverr is not able to customize the fulfillment process for merchants, but it does offer a fast and convenient shipping option to more than 95% of American customers.
If you are an online marketplace seller, chances are you will find it more important to increase your reach on these platforms than to build your brand. If this is the case, quick shipping tags can help you rise to top customer searches.
Overall, Deliverr offers a cost-effective service that is suitable for a wide range of sellers, even those just starting out. Deliverr is an option if shipping and fulfillment are a hassle or you don’t have other options.
Deliverr is not the right shipping service for store owners who are building their brand on eCommerce platforms such as Shopify, BigCommerce or WooCommerce. It’s better to look for an alternative shipping service that gives you more control over your brand and allows you to monitor the fulfillment process. These solutions are usually more expensive.
Are you ready to use Deliverr?
We hope that you enjoyed our Deliverr review. Although Deliverr can be restrictive for some sellers, it provides a great service for those with multiple channels. You can find out more about Deliverr’s impact on COVID-19 at. This resource will keep you up-to-date with the latest developments.
Are you familiar with Deliverr’s fulfillment services? Please share your feedback with us in the comments section below.