How To Send Tracking Number to Customer in Shopify?

Sending a tracking number to your customer is an important part of eCommerce. Not only does it help them keep track of their order, but it also allows you to follow up with them if there are any issues along the way. In this article, we will show you how to send a tracking number to a customer in Shopify. We will also include a few tips on how to send tracking numbers that are both effective and customer-friendly.

How to Send Tracking Number to Customer in Shopify?

Shopify Merchants can send tracking numbers to their customers using Shopify’s Order Tracking. In order to do this, the merchant will need to create an Order ID and a Tracking Number. The Order ID is what Shopify will use to track the order, while the Tracking Number is used by the customer to track the order’s progress.

To create an Order ID:

1) Go to your Shopify admin panel and select Orders. 
2) On the Orders page, find the order you wish to track and click on it.
3) On the Order Details page, underneath the “Order ID” section, enter a unique identifier for your order. This identifier will be used by Shopify to track your order’s progress.
4) Click on Save Changes at the bottom of the page.

Now that you have created your Order ID, you’ll need to send it to your customer using a tracking request. To do this:

1) Open up a new shop in Shopify and make a purchase. (You can use any product or service.) 
2) Once you’ve made your purchase, go back into your original shop and click on Orders in the navigation bar at the top of the screen.
3) Underneath the “Order ID” section of your original shop’s orders list, find and click on your newly created order’s order number (it should say “Tracking Number 1” next to it).

How to Track Order Status with Shopify?

If you run a shop on Shopify, one of your responsibilities is to keep track of customer order status. You can do this by adding tracking numbers to each order as it’s processed. This way, you can quickly and easily identify any problems with an order, such as errors in the data entered into Shopify’s shipping system.

To add a tracking number to an order:

1. Go to your Shopify admin panel and click Orders.

2. In the Orders list, select the order you want to modify.

3. On the Order Details page, under the Shipping section, click Tracking Number. (If you don’t see this section, scroll down slightly and it’ll be hidden behind some other menus.)

4. In the Tracking Number field, type or paste in the tracking number you assigned to that order when it was created on Shopify.

5. Click Save Changes to save your changes and return to the Orders list page.


If you are selling online, then it is important to ensure that your customers can track their orders. There are a number of ways to send tracking numbers to your customers in Shopify, and this article will explain how each method works. If you need help setting up tracking in Shopify, then be sure to contact our team today!