How to Turn Off Shopify Abandoned Cart Email Feature?

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Are you tired of receiving constant emails reminding you about the items left in your Shopify cart? While abandoned cart recovery emails can be a useful tool for e-commerce businesses, they may not always be well-received by customers.

Fortunately, Shopify provides an easy solution to turn off this feature. In this blog post, we’ll guide you through the steps on how to turn off Shopify abandoned cart email feature and help improve your customers’ shopping experience.

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What is the Shopify Abandoned Cart Email?

Have you ever added items to your cart on a Shopify store and then left without completing the purchase? If so, you may have received an email reminding you of the items in your cart. This is called the Shopify Abandoned Cart Email.

The abandoned cart email feature is designed to help merchants recover lost sales by sending automated emails to customers who leave items in their online shopping carts. The email typically includes a reminder of the products left behind and encourages customers to return and complete their purchases.

Shopify’s abandoned cart email feature can be customized with different templates, timing, and messaging based on each merchant’s needs. Some merchants also offer discounts or free shipping as an incentive for customers to complete their purchases.

While this feature can be helpful for some businesses, others may find it unnecessary or prefer not to use it for various reasons. In this case, turning off the abandoned cart email functionality is simple and can be done within Shopify’s settings.

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How to Turn Off It?

If you’re looking to turn off the Shopify abandoned cart email feature, there are a few easy steps you can follow. First, log in to your Shopify account and navigate to the ‘Settings’ tab on the left-hand side of your screen. From there, select ‘Notifications’.

Once you’re in the notifications section, scroll down until you see the ‘Abandoned Checkout’ notification option. Click on this option to expand it and then uncheck the box that says ‘Send abandoned checkout emails’.

After completing these steps, click save and your changes will be applied immediately. It’s important to note that by turning off this feature, any potential customers who abandon their carts won’t receive an automated email encouraging them to complete their purchase.

If desired, you can also customize or disable other notification types within this section according to your preferences.

Turning off Shopify’s abandoned cart email feature is quick and simple. Just follow these easy steps outlined above and make sure that it aligns with your business needs before making any final decisions!


Turning off the Shopify abandoned cart email feature is a straightforward process. As an online business owner, it’s crucial to know how and when to use this feature appropriately. Knowing how to turn it off ensures that you have complete control over your store’s communication with customers.

However, keep in mind that abandoned carts can be lost sales opportunities. You may want to consider using the feature but tweaking its settings for better results instead of turning it off altogether.

By following the simple steps outlined above, you can easily turn off this feature or customize it according to your needs. With proper utilization of all available features on Shopify, you can boost your conversion rates and improve customer satisfaction on your website.