Matterhorn Wholesalers was introduced to the market in 2004 and has been offering a wide variety of products in the area of women’swear. We have built a modern B2B platform thanks to our many years of experience. Many of our fashion styles are made by Polish manufacturers. We have access to a worldwide network of European manufacturers who allow us to offer a large range of high-quality products at affordable prices. We supply wholesale distributors around the world, as well as online boutiques and shops. You can update your website and stock every day so you can add new products to it often. Register on our website to place an order online. You can pay by credit card, bank transfer or through PayPal. We offer a variety of language options, currencies and sizes to meet the requirements of customers all over the globe.
EXPERIENCES IN E-COMMERCE
We are able offer high-quality products in many sizes thanks to our long-term collaboration with customers all over the globe. Our greatest strengths are our experience in the e-commerce sector and our vision to expand this industry on technical, logistical and marketing grounds. We are a leader in Poland’s B2B market for women’s wear. We employ a variety marketing tools, such as email marketing and marketing automation. We also use marketing materials from the manufacturer and tools we have prepared, such as social media or Google ads campaigns.
As we know how important customer service is in purchasing products from our Wholesaler’s, we continue to improve our qualifications. We have highly qualified staff that strives to provide efficient and effective service for all of our customers.
It can be a little more difficult to return defective items. If the customer does have to return the product, it is not a good idea to pass the cost on to them. You could lose or alienate the customer. If you sell a defective product to your customer, it is not your fault. Therefore, it seems unfair that they should have to pay the return shipping costs.
WHAT DO I DO IF IT’S THE SUPPLIER’S FAILURE?
They will usually reimburse the customer if they make a mistake with an order or give the product back to the customer. It is important to communicate what you expect from your supplier in the event that they make mistakes with an order. It is usually best to communicate via email, as it serves as a record of all conversations.
If your company has suffered a significant loss due to a mix-up and the supplier refuses payment, legal action may be an option. However, this should only be used in the most extreme cases.
HANDLING DROPSHIP INVENTORY
Dropshipping is a business model that requires you to manage inventory. Although this can be tedious and time-consuming, there are now many inventory management software online. Many drop shippers also have an app that you can connect to your Shopify store in order to automatically forward your orders.
WHAT DO YOU DO IF DROPSHIPPING PRODUCTS STILL OUT OF STOCK
If the product you ordered is not in stock, place it on backorder at the supplier and inform the customer that you are unable to fulfill the order immediately. You can give them the option to wait until the product comes back in stock or offer a full refund. Communicate clearly with your customers about when the product is going to be available. If you’re not sure, make a guess and let your customers know. Honesty and open communication with customers is the best policy.