Shopify Gift Card Not Working – How to Fix?

Have you ever been excited to use a gift card only to find that it’s not working? It can be a frustrating experience, especially if the card is for a popular online store like Shopify. But don’t worry! You don’t have to give up hope just yet.

This article will explain why your Shopify gift card may not be working and how you can troubleshoot the issue. We’ll also provide tips for getting the most out of your gift cards and avoiding similar problems in the future. So read on and get ready to start shopping!

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What to do if your Shopify gift card is not working

If your Shopify gift card is not working, there are a few things you can do to try to fix the problem.

First, check to make sure that the card has not expired. If it has expired, you will need to purchase a new card.

Next, check the balance of the card to make sure there is still money on it. If the balance is zero, you will need to add funds to the card before you can use it.

If the problem persists, contact Shopify customer support for help.

How to troubleshoot common gift card issues

If you’re having issues with your Shopify gift card, there are a few troubleshooting steps you can take to try and fix the problem.

First, check to make sure that the gift card hasn’t already been used. If it has been used, the balance will be zero and there’s nothing further you can do.

If the gift card hasn’t been used, try reloading it with funds. Sometimes this can solve any underlying issues with the card.

If reloading the card doesn’t work, contact Shopify support for help. They may be able to provide additional troubleshooting steps or help resolve the issue.


In this article, we have discussed the solutions to help you troubleshoot a Shopify gift card not working issue. By following these simple steps, you can easily fix any gift card related problems and continue enjoying the benefits of using Shopify.

Furthermore, if your issues still persist after trying out these solutions, contacting the support team at Shopify is always an option worth considering. Finally, no matter what solution you go with make sure that it solves your problem in a timely and efficient manner so that you can get back on track with shopping online!