Squarespace has long been recognized for their support of Stripe and PayPal in eCommerce; however, there may be some exceptions regarding service-based businesses.
Assure that you have a reliable Internet connection. This could include either Wi-Fi or your cellular data plan (EDGE, 4G or 5G) as Squarespace requires active networks to process payments.
1. Check Your Billing Information
Squarespace is an online platform that enables users to build websites and online stores without needing coding knowledge. Furthermore, this platform offers various tools and templates to customize your site further, as well as hosting and domain registration services.
Squarespace stands out as one of the premier hosting solutions because of its e-commerce functionality, which enables users to sell physical and services directly through their sites. Furthermore, this platform allows them to set up subscription products which automatically bill customers on an ongoing basis.
Recurring payments are an effective way for businesses to increase revenue and ensure customer satisfaction, but sometimes issues arise in processing them. If your Squarespace site is experiencing issues processing recurring payments, here are a few points worth noting.
Failed payments often result from invalid credit cards. This could be caused by expired cards, insufficient funds or inaccurate billing information; if this seems likely, contact your customer’s bank or card provider immediately to ensure their card remains active with sufficient balance to cover their purchase.
Failed payments could also be caused by connection issues with Squarespace website. If this is the case for you, try closing all open tabs on your browser before returning to checkout page. If that still doesn’t help, try switching browsers or clearing cookies before trying again.
Failure of payment could also occur because the product you’re trying to purchase isn’t available in your country or currency. In such a situation, contact your customer’s bank or Squarespace support team in their country/currency to see if they can offer any assistance.
Squarespace only currently supports two major payment providers – Stripe and PayPal – but many customers would like to integrate other methods onto their platforms. Unfortunately, due to legal and logistical considerations this is currently impossible – but there are workarounds you can use to integrate other payments methods onto your Squarespace site.
2. Check Your Credit Card
Squarespace is an online website-building platform that offers users a host of customizable templates and drag-and-drop design tools for quickly building professional-looking websites or web stores without extensive coding knowledge. Squarespace also includes features to accept credit card payments through its platform.
Installing a payment gateway onto your Squarespace site can be a straightforward and straightforward process, though there are a few key points you should bear in mind when choosing which payment processor to utilize.
First, ensure the card you’re trying to use is valid and has enough funds available for the purchase amount. Also double-check that the billing address provided on the checkout page is accurate. If it turns out the transaction fails due to invalid or expired card credentials, Squarespace should send your customer an void confirmation and any pending charges should disappear from their bank statement within a few business days.
Another frequent cause of payment rejections is when card information has changed since you originally submitted it. In such instances, you should update it in your Stripe account or Squarespace Scheduling/Acuity integration (instructions available here).
Note that Squarespace takes steps to protect customers against fraudulent activity and other security risks by only permitting one payment option per website to serve as the primary payment method.
Your Squarespace site makes it easy to connect multiple payment processors, but you also have the flexibility of choosing which ones to use for specific kinds of transactions – for instance, Stripe may be best suited for online purchases while PayPal or Apple Pay can be utilized for in-person payments and subscription products respectively.
Important to keep in mind is that all payment methods offered through Squarespace come with their own fees, unavoidable due to payment processor requirements for processing transactions, though often lower than Squarespace’s own 3% fee for every transaction.
3. Check Your Payment Method
Credit cards remain the go-to payment option, but that doesn’t have to be all there is! Customers may prefer other payment options such as eCheck or Bitcoin and adding these options can easily be done via the Payments panel in your admin panel.
However, these methods can cause considerable headaches for both you and your customer should something go wrong. Here’s what to do if they do:
Make sure your customers’ card details are correct. Squarespace will send an order confirmation email which asks the recipient to review their information and ensure it matches up – otherwise, their charge won’t go through!
Contacting their bank directly can also help verify if card details are valid; simply give them the date and time when they attempted payment along with full name and address details so they can resolve any problems with their card and try again.
Squarespace will provide a list of declined charges and their reasons, helping you identify what caused their decline and fix it as soon as possible. Review this list carefully to identify patterns. This will enable you to pinpoint its cause so you can address it accordingly.
Another option for getting help from Squarespace’s support team is reaching out via their various means – email, live chat and Twitter are all viable methods of contact; their Support Assistant feature may prove particularly helpful by allowing you to select your issue and providing relevant articles that might assist in providing solutions.
When possible, taking screenshots can help explain an issue far better than words alone, and will allow a Squarespace agent to help much faster than they otherwise could. Video recordings can also prove valuable if your issue is complex enough;
4. Check Your Email Address
If you haven’t done so already, be sure to review the email address associated with your Squarespace account. This information can be found under Account tab in Settings page of Settings page of Account page of Settings page of Settings page. Additionally, this section of Settings also holds login email address necessary for accessing site and making any modifications or alterations of account settings.
If the email address doesn’t match, this could be a telltale sign that you’re trying to use an incorrect one when signing up for Squarespace. This can cause login issues when accessing from mobile devices or browsers; to resolve it, change your email address in your account settings.
Squarespace does not provide phone support; however, there are multiple methods to reach them through online chat. This method often provides quick assistance around-the-clock. To use it, navigate to their customer support page and scroll down until you see their chat banner in the lower right corner of your screen; respond to some short questionnaires that help narrow down your problem before opening a chat window with them.
Squarespace also offers another method for customers to reach them: via their Twitter account dedicated solely for customer care. Simply tweet your issue with @SquarespaceHelp in the subject line, and they’ll respond in an efficient manner – especially for urgent matters that need urgent resolution – although their response time may depend on when you try reaching them out.
As with all website builders, Squarespace does have some limitations in their support services. Notably, they don’t provide phone-based support like some competitors such as Wix do. Furthermore, some tools and features like custom email domain creation require paid plans. But if you can overcome these restrictions then Squarespace could be an ideal platform for building your next site!
