Do You Need a CRM with Shopify?

Shopify is one of the most popular e-commerce platforms out there, and for good reason. It’s user-friendly, customizable, and comes with a host of features to help you run your online store. But one question we get a lot is: do you need a CRM with Shopify? The answer is: it depends. If you’re running a small online store, you might not need a CRM. 

But if you’re looking to scale your business, a CRM can be a valuable tool to help you manage your customer relationships. In this blog post, we’ll explore the different features of Shopify andCRMs, and help you decide if a CRM is right for your business.

What is a CRM?

A CRM, or customer relationship management system, is a software tool that businesses use to track and manage their customer interactions. CRMs help businesses keep track of customer contact information, communication history, and purchase history. They also allow businesses to automate their marketing and sales processes by sending targeted emails and creating personalized offers for customers.

Shopify’s built-in CRM tool, Shopify Ping, helps businesses manage their customer relationships by tracking customer contact information, communication history, and purchase history. Shopify Ping also allows businesses to send targeted emails and create personalized offers for customers.

Do You Need a CRM with Shopify?

CRMs (Customer Relationship Management) systems are designed to help businesses manage their customer data. This can include contact information, purchase history, and other important details. CRMs can be very helpful for managing sales and customer service interactions. However, they can also be expensive and time-consuming to set up and maintain.

Shopify is a popular eCommerce platform that includes many built-in features for managing customers and orders. It also integrates with a number of popular CRMs. This means that you can use Shopify to manage your customer data, even if you don’t have a dedicated CRM system in place.

So, do you need a CRM with Shopify? It depends on your business needs. If you’re just starting out, or if you don’t have a lot of complex customer data to manage, then Shopify’s built-in tools may be all you need. But if you’re running a larger business with more sophisticated customer interactions, then a dedicated CRM system could be worth the investment.

What are the Best CRMs for Shopify?

The short answer is yes, you need a CRM for your Shopify store. A CRM will help you keep track of your customers, their orders, and their interactions with your business. There are a number of great CRMs out there, but we’ve compiled a list of the best CRMs for Shopify to help you get started.

1. Salesforce Sales Cloud: Salesforce is one of the most popular CRMs on the market, and for good reason. It’s packed with features, including integrations with Shopify, that make it perfect for ecommerce businesses.

2. HubSpot Sales: HubSpot Sales is another great option for Shopify businesses. It offers a wide range of features, including built-in email integration, that make it a powerful tool for managing customer relationships.

3. ZohoCRM: ZohoCRM is another feature-rich CRM that offers excellent support for ecommerce businesses. It includes built-in Shopify integration, making it easy to keep track of your customers and their orders.

How to Choose the Right CRM for Your Business

There are a few key factors to consider when choosing the right CRM for your business. First, you need to identify your needs and objectives. What features do you need in a CRM? What processes will you be using it for? Once you know what you need, you can start narrowing down your options.

Second, take a look at your budget. How much can you afford to spend on a CRM? There are plenty of great options out there, both free and paid. Figure out what you’re willing to invest before making any decisions.

Finally, think about ease of use. A CRM should make your life easier, not harder. Look for something that’s user-friendly and won’t require a lot of training to get up and running. The last thing you want is something that’s going to add more complexity to your already busy life.

With these factors in mind, you should be able to find the right CRM for your business with ease. Shopify is one of the most popular eCommerce platforms on the market today and integrates with many different CRMs. If you’re using Shopify as your eCommerce platform, then we recommend considering one of the following three CRMs: HubSpot Sales, Pipedrive, or ZohoCRM.


If you run a Shopify store, then you might be wondering if you need a CRM (customer relationship management) system. The answer to this question depends on the size and needs of your business. If you have a small business with a few customers, then you probably don’t need a CRM. However, if you have a larger business with more customers, then a CRM can be very helpful in managing your customer relationships. There are many different CRMs available, so make sure to do your research to find one that will fit the needs of your business.