Hubstaff Review, Pricing, Customer Support, and Integrations

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Remote working is becoming a common practice in the face of the pandemic, which has forced many teams to move out of their offices and into their homes. It doesn’t matter if you own an eCommerce company or send staff out into the field regularly, it can be difficult to track how your team spends their time.

It’s important to ensure productivity is high and that resources are used in the right areas.

Hubstaff’s task-tracking software Hubstaff helps you to track time and tasks.

Hubstaff gives you detailed insight into your day, from employee monitoring to GPS tracking and time tracking.

We’re going to review Hubstaff’s pricing and core features in order to answer the question: Can Hubstaff increase productivity and profit growth?

This is our own Service Offered by the Blog Author.

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Let’s see…

About Hubstaff

Hubstaff, which was founded in 2012, was born out of a desire to be more efficient. They were initially focused on helping remote workers. Hubstaff’s team was actually entirely remote. The founders soon realized that this model of working presented unique challenges.

They developed software to address the following problems based on their experiences:

  • Time tracking
  • Contractors being paid
  • Sending invoices
  • Project management

All of it remotely.

Flash forward to today and hubstaff manages a team that includes over 88 people spread across 27 different countries.

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Hubstaff’s software, which enables teams to collaborate in a productive, accountable and transparent manner, has attracted more than 34,000 business customers since its inception.

Hubstaff’s Core features

Hubstaff’s range of features are unquestionably useful for small online retailers, FBA companies, as well as agencies that want to manage remote workers.

But anyone who leads enterprise-level teams, or field workers, could benefit from more visibility and streamlined tracking.

Here’s a closer look to what Hubstaff has in store:

Time tracking

This feature is used to track the billable hours, record work habits and resolve disputes about the payroll.

The Hubstaff app can be downloaded directly to your employees’ devices. They can then use the timer feature to track their time. Employees can clock in and out much faster using the Hubstaff app. They simply log out of the app to end their day.

You’ll get detailed timesheets every day sent directly to your email. This will make payroll easier and give you a clear view of how your team spends their time. This information will help you streamline your operations and maximize productivity.

Every employee has access to their own data. This allows them to see exactly what the management sees and allows them to evaluate their own productivity.

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Hubstaff recognizes the importance of ‘idle times’ and reminds your staff to stop tracking or continue their work while they are idle.

If workers forget to set their timer, manual time entries can be used. You can also ask your team to remove timestamps or other relevant information. You can approve timesheets by setting Hubstaff up so that Hubstaff will send them to you for approval or rejection.

This is our own Service Offered by the Blog Author.

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Payroll

Pay rates can be set that are calculated automatically and accurately based on hours worked. This generates detailed invoices that can be automated to issue payments.

Productivity Monitoring

This feature is useful if you are unsure about how your team spends their time, even if you aren’t there to watch them.

Hubstaff’s productivity monitoring lets you monitor productivity trends, apps, URLs, and URLs. It tracks how much time you spend on particular projects or tasks. Optional screenshots can be enabled by your team to automatically update with a progress report.

This information can be viewed anytime on your Hubstaff dashboard. It will give you an indication of whether your workers are following through. This eliminates the need to conduct frequent, disruptive check-ins that can slow down teams.

Analytics and reporting

Hubstaff offers productivity metrics to help you see where your team isn’t using their time efficiently. These issues can be highlighted so that you can take steps to improve productivity.

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Hubstaff’s activity and time data are also invaluable in preparing accurate budgets, estimates, negotiations with contractors, etc.

As we are implying transparency and insight, it is worth noting that Hubstaff allows you to invite as many clients to your account to share timesheets, productivity trends, and other information. This will ensure that you, your team and your clients are all on the same page.

Find Out Where Your Team Is At

To automatically clock your team in or out of specific jobs, you can track their geolocation. You can track their routes and see if a job is on time or under budget.

Notifications will be sent to you if anyone is late or fails to show up for a field job. You can also create job sites in the map to see when and how long employees have been there. This is a great way to increase accountability within your team.

Team Scheduling

Hubstaff’s dashboard allows you to schedule work for your team and see a quick overview of attendance and shifts. This will help you plan everyone’s work day.

Integrations

Hubstaff allows you to integrate with tons productivity tools that will give you greater control over your workflows.

Hubstaff, for example, integrates with:

  • Hubstaff Tasks is Hubstaff’s visual project management tool. This tool combines Hubstaff’s seamless tracking of time with daily tasks, and timelines.
  • Asana
  • Breeze
  • GitLab and GitHub
  • ClickUp
  • Jira
  • Wrike
  • Trello
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It integrates with Slack which is a remote communication tool. There are also a few integrations for accounting and invoicing to help you streamline your finances.

Let’s say you need to track the time spent on customer service tickets. This can be done via Hubstaff’s Freshdesk and Zendesk integrations.

Hubstaff integrates seamlessly with Zapier if you don’t find what your looking for. This allows you and your team to create seamless integrations by using triggers or actions for hundreds more apps.

Pricing

Hubstaff’s pricing structure is flexible. It depends on how many users Hubstaff wants to track. You have the option of choosing between monthly or annual payment plans. The latter gives you two months for free.

You can try Hubstaff for free with the unlimited plan. This allows you to have one user. Although this plan is limited in functionality, it will give you a basic understanding of the software and what you can expect to gain from its use.

The free plan includes the essential time tracking and activity features. It also allows you to take screenshots and export payments to your team for time worked.

There are three premium plans available,all which require at least two users to be registered and come with 14-day free trials.

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The Time Starter Plan

The monthly cost is $5.83 per user (billed annually). You can unlock unlimited screenshots in addition to what is included in the free plan. Access to support for 24 hours, one integration and the ability to manage user settings are all part of the free plan.

The Time Pro Plan

The cost per user is $8.33 per month. For this price you get many more features that will improve your tracking and analysis.

You can also pay your team for their time and get unlimited integrations.

Advanced tracking capabilities are also included in the plan, which includes URLs and GPS tracking. The app allows you to manage holiday and time-off requests and approve them.

You can also upload receipts to attach to projects. This allows you to track expenses and send or download invoices based upon tracked time. You can also set budgets for clients and projects, and get notifications if your budget exceeds.

You can also automatically eliminate idle time and set limits and hours for each member of your team.

This is our own Service Offered by the Blog Author.

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The Enterprise Solution

This plan is $16.67 per month for up to 350 users. You can also get VIP support and unlimited job sites. You can also increase your public API limits.

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Hubstaff can help you with custom pricing if you need to register more users than 350.

Customer Support

Hubstaff offers a variety of online resources that will help you get started. These include time-tracking support articles, walkthrough videos, and answers to frequently asked queries.

Hubstaff’s online support center also offers articles that will help you get to grips with the most important features. You can also use the live chat feature (if you are a Premium user), or send an email ticket.

This support is available from the Hubstaff iOS and Android app. You should expect a response time of around 90 minutes when you open a ticket.

Hubstaff Review: FAQ

Let’s not forget to answer the most common questions about Hubstaff.

Is Hubstaff able to provide phone support?

Hubstaff cannot be reached by email. Premium members can contact the global team 24/7 and they will respond to you in an average of two hours.

What is Hubstaff’s time tracking system?

Hubstaff can measure activity in many ways. To see the progress of your team, Hubstaff allows you to opt for regular screenshots (upto 3 per 10 minutes).

Software calculates activity percentages by detecting mouse movements and keyboard strokes. Hubstaff detects idle time after five minutes of inactivity.

Are there any discounts available on Hubstaff premium plans?

Hubstaff offers a referral program that allows you to earn attractive discounts, as well as the option of opting in for the free plan or paying an annual fee. Sign up for Hubstaff’s referral program to get a discount and share your link with a friend, colleague or coworker. You’ll receive 10% off your monthly bills if they use your link.

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Our Last Thoughts

Imagine that you manage a remote team. It can be difficult to trust that everyone is using their time effectively when you manage a remote team. Hubstaff helps you track time and productivity without the need for frequent check-ins.

The tool will also give you an overview of your team’s work hours, which can help streamline payroll and clock-ins. Hubstaff is an intuitive tool that allows you to manage your remote workforce and identify productivity trends.

You can use this information to help you plan better budgets, deal with issues with your team, save time, and money long-term.

Try Hubstaff free of charge for 14 days. To see Hubstaff’s time-tracking capabilities in action, sign up for one member of the freemium version. Let us know what you think in the comments below. Talk soon!