In this Shopify Inbox Live Chat Guide, we’ll show you how to turn more website visitors into paying customers with Inbox’s live chat feature. You’ll learn how to set up your account, customize your chat window, and start chatting with customers in no time!
What is Shopify Inbox?
Shopify Inbox is a new way to manage your conversations with customers. It’s designed to make it easy to keep track of multiple conversations, and provides tools to help you resolve issues quickly.
Inbox is available now for all Shopify merchants. To get started, simply log in to your Shopify account and click the Inbox icon in the left navigation.
If you have any questions about Inbox, please feel free to reach out to our support team. We’re always happy to help!
How to Use Shopify Inbox
If you’re new to Shopify Inbox, or just need a refresher on how to use it, this blog post is for you! We’ll go over the basics of how to navigate Shopify Inbox, as well as some tips and tricks for getting the most out of the app.
Shopify Inbox is a great way to manage your orders and customers from one central location. To get started, simply log in to your Shopify account and click on the Inbox link in the left-hand sidebar.
Once you’re in Shopify Inbox, you’ll see a list of your recent orders on the left side of the screen. To view more details about an order, simply click on it. You can also filter your orders by status (e.g. unfulfilled, fulfilled, etc.) using the drop-down menu at the top of the page.
The right side of the screen is where you’ll find all the information about a particular order. Here you can add notes, send messages to customers, and fulfill orders. You can also mark orders as spam or archive them if necessary.
That’s all there is to using Shopify Inbox! With these basics under your belt, you’ll be managing your orders like a pro in no time.
Pros and Cons of Shopify Inbox
There are many benefits to using Shopify Inbox for your ecommerce business. Perhaps the biggest benefit is that it allows you to manage your orders and customers in one place. This can save you a lot of time and hassle, especially if you have a large number of orders to process each day.
Another big benefit is that Shopify Inbox integrates with your existing Shopify account. This means that you can view your customers’ order history and contact information right from Inbox. This can be very helpful when trying to upsell or cross-sell products to your customers.
On the downside, some users have reported that Shopify Inbox can be a bit slow at times. Additionally, it does not offer as many features as some of the other order management tools out there. However, if you’re looking for a simple and straightforward way to manage your orders and customers, Shopify Inbox is definitely worth considering.
Shopify Inbox features
If you’re looking for a way to improve customer service and boost sales, Shopify Inbox is a great option. Inbox provides live chat features that allow you to communicate with customers in real-time. You can also use Inbox to manage customer support requests and track sales conversations. Here’s a quick guide to using Inbox features:
To start a chat with a customer, simply click the “Start Chat” button in the Inbox interface. This will open up a new window where you can type out your message. When you’re done, hit the “Send” button and your message will be sent instantly.
You can also use Inbox to manage customer support requests. To do this, click on the “Support” tab in the Inbox interface. Here you’ll see all of the support requests that have been submitted by customers. You can view the details of each request and then either resolve it or escalate it to another team member.
Finally, you can use Inbox to track sales conversations. To do this, click on the “Sales” tab in the Inbox interface. Here you’ll see all of the sales conversations that have taken place. You can view the details of each conversation
Alternatives to Shopify Inbox
If you’re looking for alternatives to Shopify Inbox, there are a few options out there. We’ve compiled a list of some of the best options available.
1. Slack: Slack is a popular messaging app that offers a similar experience to Shopify Inbox. It has a clean interface and offers a variety of features that make it a great option for businesses.
2. HipChat: HipChat is another popular messaging app that offers similar features to Shopify Inbox. It’s easy to use and has a variety of integrations that make it a great option for businesses.
3. Intercom: Intercom is an all-in-one customer relationship management (CRM) and messaging platform that offers a similar experience to Shopify Inbox. It’s easy to use and has a variety of features that make it a great option for businesses.
4. Zendesk Chat: Zendesk Chat is a customer service chat tool that offers a similar experience to Shopify Inbox. It’s easy to use and has a variety of features that make it a great option for businesses.
5. Freshchat: Freshchat is a modern messaging app that offers a similar experience to Shopify Inbox. It’s easy to use and has a variety of features that make it a great option for businesses.
What’s next for Shopify Inbox?
We’re constantly working on ways to make Shopify Inbox even more helpful and efficient for our merchants. Here are some of the features we’re working on:
– Integrations with popular third-party apps
– Enhanced automation capabilities
– Improved search and filtering
Stay tuned for more updates!
Conclusion
Overall, we think the Shopify Inbox Live Chat is a great tool for businesses. It’s easy to use and set up, it’s available on all devices, and it gives you the ability to connect with your customers in real-time. Plus, it’s free! If you’re looking for a way to improve your customer service or sales process, we highly recommend giving the Shopify Inbox Live Chat a try.
