Shopify Return Policy Template to Gain Customer Trust

Reading Time: 8 minutes

There are many challenges when online sellers want to grow their business. Unsatisfied customers are a major problem for online sellers. They must find the best refund policies for their customers to avoid losing them.

A strong system is not enough to make an online business successful. It also requires support from customers. Online sellers can reduce customer complaints and manage their returns by having a clear policy.

This article Shopify returns policy examples: Online shoppers can optimize their sales and ensure customer satisfaction by creating a good return policy.

Online shoppers can request a return if their products aren’t satisfactory in almost every country. Customers are increasingly interested in exchanging and refunding products. To avoid unpleasant shopping experiences, it is crucial that they inform customers about their policies.

What is a Return Policy?

A returns policy is a document that online sellers use in order to inform customers about the return process and how they can be refunded. These policies can be used to inform customers about what they can and can’t return. They can also explain to customers why they made these decisions.

They usually give their customers a time frame for refunds. This informs them about how they handle their customers. Online sellers can increase their chances of selling to future customers and make it easier for them to inform their customers exactly what they can return.

Also Read  How to Create Brands Page on Shopify?

Good policies for eCommerce stores and retail stores include:

  • All policies should be updated and customers informed about the return and refund policies.
  • Ensure that they have a clear privacy policy. It is crucial for them to clearly explain how they use customer’s personal information.
  • Clear Terms and Conditions are important, especially if they are personal accounts.

Shopify returns policy: Why should you care?

Online sellers must resolve customer dissatisfactions with their products when they run an online shop or business. Shopify shops must have clear policies regarding returns. We don’t know why clearer refunding regulations are so important. These reasons are revealed in this article.

Online merchants may find that refunding customers’ bad feelings can be an opportunity to resolve them. Online merchants should have a clear refund policy, especially for direct selling. It will make it easier for customers to ask questions about refunds. This policy can be applied to their dropshipping and shops as well as SaaS businesses.

This policy can also increase sales because customers feel like they have some insurance. They know the details of each item’s return policy before they sell them. These products, such as eBay, one of the most well-known online marketplaces, are more popular than others because they have refund policies.

Also Read  My Shopify Xiaomi Mobile Stores Hong Kong

The refund policy protects Shopify store owners in legal matters. Your customers will not bring up their complaints to the courts. You will be protected by notifying all regulations to their customers in advance. This helps you to be safe in the legal arena and minimizes their concerns with multinational law interests.

Privacy policy agreements are a problem when creating refunds. It all depends on what they need and how the law requires. They may also have different privacy policies in different countries.

What is included in the Shopify Return Policy?

Online sellers can easily create content for a refund policy. This page is simple compared to other legal documents like a disclaimer and terms and conditions pages. Online shoppers will be able to understand the simple policy of defining refund requests.

However, there are some information that should be included in the refund policy.

What time does the customer have until the product is returned?

The return window refers to the time that customers send back their products. Online sellers cannot wait forever so they must set a maximum return time. It is important that they set a deadline if you are unable to accept the return.

The product categories that are being sold determine the time frame for returns. Many policies allow for a 30 day return window for physical items. Digital and service products are allowed to be returned within 14 days. Online sellers should set this up by themselves.

Also Read  Is Dropshipping Too Good To Be True? Let's Analyze

What kind of refunds will you receive?

Some companies will only refund the purchase price if the product is returned in good condition. Online sellers have another option: they can offer a store credit or a refund to dissatisfied Shopify customers. Online sellers might have more stringent policies than the original unit.

Smaller businesses can earn customer trust by setting up generous return policies. Shopify store owners can easily set up policies that are too costly for them. However, they allow for later tightening of the policy.

Shipping costs: Who pays?

This return policy should also include a guideline on who will pay for the cost of shipping when products are shipped. This policy should clearly define who is responsible for shipping physical products such as machines to Shopify shops.

It is possible to ask your customers to pay shipping costs or you can do it yourself. Once you have decided to pay for this expense, it’s high time that you sorted out the logistics. Three key points they allow you to include at this section are answers to three questions.

  • Do you have any perishable items?
  • Are you required to verify the purchase receipt?
  • What conditions are required to be eligible for return?

Shopify store owners need to be aware of the variables that are involved in the sale of products and not just craft their policies.

Also Read  Shopify Shogun Landing Page Builder Review and Tutorial

Template for Shopify’s return policy

Although there are many ways to set-up Shopify return policies you can make it easier for online merchants to have a template. This template is designed to help Shopify store owners create their own policies. This template can be easily modified to suit any industry or business by following the steps below. You will need to modify the bold text according to your policy and use the lists for guidance.

We can help you return or exchange an order, no matter what reason. We offer free returns and exchanges within thirty days after receiving your order. Return your product to receive store credit or a different product, as well as a refund for the original payment method.

These are the exceptions to our exchange and return policy.

Some common exceptions include:

  • All discounts are final and can’t be exchanged or returned
  • Returns must still have the tags attached and be in their original packaging
  • Returns must be free from visible wear or abuse
  • Please follow these steps to initiate a return/exchange:

You should clearly outline your steps and link to the relevant pages such as your portal.

  1. Login to our online portal with your email address, order ID and password
  2. Select the products that you would like to exchange or return from your order
  3. Print the prepaid shipping label you will be receiving by email.
  4. All items should be returned to us using the provided label
Also Read  How to Add Tabs Section In Shopify Description?

Additional Information:

These are add-ons that provide additional information you might want.

  • What time it takes to get your store credit, refund, or replacement product?
  • Shipping fees that the customer must pay
  • All return restocking fees that the customer must pay
  • How to handle damaged or lost returns
  • If the customer has further questions, contact your business.

It is important that Shopify sellers include important information in their return policies.

Examples of Shopify’s return policy


Pencils can be purchased online at FiftyThree, an online shop. Their return policy for pencils is 30 day. The return policy for pencils is 30 days after purchase. They can also request a replacement.

FiftyThree doesn’t name the policies as Refund and Refund Policy, but Pencil Warranty where returns and refunds can be processed. The following terms are included in this policy:

  • Customers can request a refund within 30 days.
  • It is required to obtain a Return Merchandise Authorization.
  • Verify the serial number on your Pencil
  • FiftyThree will pay shipping costs
  • Refunding cash will be sent to the customer’s credit/debit cards, such as Visa MasterCard or American Express.

Customers can only request a refund within 30 days of clicking the link Legal found in the footer of the Pencil Guarantee Page.

Calm the Ham

Calm the Ham was launched in 2019 by Emily Colman. Emily Colman developed this website as an. Calm the Ham’s name was changed to Very on Brand in 2019. Calm The Ham’s collection was founded in 2012. It was known as an off-shoot project that escaped into designing. Many websites, including MTV, Fast Company and Gizmodo, have used their designs.

Also Read  How to Find Fast Shipping Time Suppliers on Oberlo?

The iconic design allows users to show both strength and weakness. They can also be dreamers and realists at the same moment. These things are especially important for the artist businessman because they won’t be mutually exclusive.

The Calm the Ham’s Policy has some key points. These include the time users can send back or whether shipping costs can be included.

  • The shoppers are allowed to return within 14 days after using the product without any guarantee of satisfaction.
  • Calm the Hame’s Refunds Policy states that they will reimburse you in full, but not for shipping costs. This policy will prevent any misuse of the refund.
  • Customers can find out when they wish to return their purchase or get a refund by clicking on the Shopping Policy link in the footer.


Greats was founded in 2014 and is the first Brooklyn-based sneaker company. Their headquarters are now located in Williamsburg. They are known for selling high-quality shoes at an affordable price to customers from all over the globe.

Shopify customers will be confused if they need to know about their return policy . There are two places that shops can put their Return and Exchange Policy . One is on their Terms of Use page. The other is on their footer.
The Return and Exchange Policy requires customers to return their product within 21 days.

Also Read  DropShipping Vs Ecommerce Order Fulfillment Companies

Top tips for a Shopify return policy

Online sellers must be competitive in order to remain relevant and satisfy customers. Shopify store owners must ensure that their customers return to their shop by following the Returns Policy. They must be able to handle this without having to learn more about the legal aspects of this issue. There are some things they can do to help build a Shopify return policy.

1. Do not hide your policy

It is important that their policies are easy to find on their board and on the main menu. Customers hate looking for information, especially when they’re too busy with their lives.

Shopify store owners have the option of placing policies in multiple places to make customers feel comfortable, such as your banners and carousels. It should be visible in all your stores. Customers will also be more satisfied if they receive confirmation emails regarding the eCommerce return policy.

They should let your customers know how dedicated you are to your products. To avoid disappointment in the future, you should let them know in what conditions they cannot return to you. Shopify shop owners can increase their customers’ loyalty and lifetime satisfaction by doing this.

2. Plagiarism is not a good idea

Plagiarism can be a sign that your business is not professional. You should not copy and paste product descriptions onto your website. Particularly, your returns and refunds policy should be precise and personal. It cannot be one-size fits all.

Also Read  Best Shopify Product Page Layouts

Shopify allows customers to leave reviews about their shopping experience at their site by using the testimonial spot. It is a great way to show potential customers that you care about their products. Even if they don’t like your products, they can still give fair comments to show that they value them and that you treat them with respect.

3. Utilize plain English

Online shoppers don’t have the time to shop offline so it is absurd that they need to search a dictionary in order to understand your policies. Online shoppers won’t waste their time leaving your shop. Therefore, it is important for online sellers to communicate with their customers using plain English. Shopify store owners have better SEO if they can provide clear information. You should use keywords and repeat them often.

4. Don’t scare customers

Modal verbs and strong phrases like “must”, “are required” or” we are not responsible for” do not offer anything. Customers want a solution and the returns process should not be complicated. It is not a good idea to take customer issues off your back.

5. Online shoppers have the option to obtain outline rights

Shopify store owners need to list all the items they can provide for customers, such as store credits, returns or exchanges for other products. Each customer has a different preference and not all customers want a full refund. Online merchants need to decide what policy is best for their shop and their customers. Online sellers can easily find out the preferences of their customers by conducting a survey or taking a test.

Also Read  Bulk Children's Clothing Dropship from Top Companies

6. Expectations for your customers

Online sellers must ensure that they are. Their buyers won’t be confused if they answer all of these questions clearly.

These questions will be listed below:

  • What is the process for returning or exchanging a product?
  • Do they need to use your packaging?
  • Does the customer have to include the order slip?
  • Are you in a restricted condition that limits your exchange or return options?
  • Shipping costs: Who pays? You will be required to provide a shipping label.

7. Training the staff

Online shops should ensure that all employees are aware of the most recent policies to be able to support buyers promptly and effectively.

8. Be honest about your mistakes.

If you make any errors, tell them. When products are returned or exchanged, there are many issues that could occur, such as an incorrect address, the wrong item, and a poor package. It is best to take responsibility and work with them to resolve them.


Shopify store owners will have to offer a refund to their customers if they are not satisfied with the service. Online sellers must have a return policy that allows customers to exchange or return items. Online sellers can improve customer service and manage the risks to their profitability by being able to offer a return process to customers.

Also Read  Can I Use Spocket on Bigcommerce and Wix?

This tutorial will help Shopify store owners to create a great return policy. This simple process, along with the examples in Shopify’s return policy examples: How to create a good return policy for online sellers.